Service
Support
Repair
Philosophy
Field
Repair
Philosophy for
the
Series 300
Computers
and
the
HP
98568 Bus
Expander
is
assembly level.
This
Ineans
that
when a failure occurs,
the
problem is diagnosed
to
the
assembly
having
the
failed
part.
That
assembly is
then
replaced. Replacement assemblies are available
through
local
HP
Sales
and
Service Offices.
SOIne
assemblies may
be
replaced
with
rebuilt ones instead
of
new ones.
Other
assemblies are
only available as new ones. Refer
to
the
Series 300 Service Handbook,
Chapter
8, Replaceable
Parts,
for infornlation on replacement
parts.
Schematics
In
support
of
the
repair philosophy,
this
manual
contains information
to
the
assembly level.
Schematics are
not
available for these products.
Supported
Configurations
Only Series 300
Conlputer
Systems
with
Hewlett-Packard approved
parts,
accessories, peripher-
als,
operating
systems
and
application programs are
supported
by Hewlett-Packard. Any Series
300
Computer
System with
other
than
HP
approved
hardware
or
software connected
or
installed
must
have
the
non-
HP
approved
hardware
and
software removed by
the
customer
before On-Site
or
Service
Center
repair
is
accomplished.
Hewlett
Packard
Support
Hewlett-Packard provides service
support
in
three
ways:
• On-Site Repair.
• Service
Center
Repair.
•
Customer
Repair.
Each of these
are
explained in
the
sections below.
On-Site
Repair
For On-Site Repair,
an
HP
Customer
Engineer goes
to
the
customers site, troubleshoots,
and
repairs
the
hardware
to
the
assembly level.
The
defective assembly is replaced
with
a new
or
rebuilt assembly.
This
service
is
available
through
a service
contract
or
a time-and-materials
basis.
Hewlett-Packard
Service
Center
Repair
The
customer
returns
the
defective
product
to
the
nearest
HP
Repair Center. An
HP
Customer
Engineer repairs
the
product
to
the
assembly level in
the
same
manner
as On-Site Repair.
Upon
being repaired,
the
product
is
returned
to
the
customer.
Contact
your nearest
HP
Sales
and
Service Office for
the
location of
the
HP
Repair Center, typical
turn-around
times,
and
shipping
instructions.
Product
Information
19
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