Scanner does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the product is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
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The scanner does not pick up paper
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The scanner picks up multiple sheets of paper
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The document feeder jams, skews, or picks up multiple sheets of paper
The scanner does not pick up paper
If the scanner does not pick up paper, try these solutions.
1. Open the scanner and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the scanner.
2. Verify that the humidity in the room is within specications for this scanner and that paper is being stored
in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
3. The rollers might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water. Use
distilled water, if it is available.
CAUTION: Do not spray water directly on to the scanner. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various scanners.
Figure 5-1 Roller locations
The scanner picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1. Use only paper that meets HP specications for this product.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
3. Make sure the scanning environment is within recommended specications.
116 Chapter 5 Solve problems ENWW
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