Link speed and duplex settings .................................................................................................................... 102
Scanner security features ................................................................................................................................................... 103
Introduction ...................................................................................................................................................... 103
Security statements ....................................................................................................................................... 103
IP Security ......................................................................................................................................................... 103
Assign an administrator password ............................................................................................................... 103
Encryption support: HP High Performance Secure Hard Disks ................................................................ 104
Lock the formatter .......................................................................................................................................... 104
Energy-conservation settings ........................................................................................................................................... 105
Introduction ...................................................................................................................................................... 105
Set the sleep timer and congure the scanner to use 2 watts or less of power .................................. 105
Set the sleep schedule ................................................................................................................................... 105
HP Web Jetadmin ................................................................................................................................................................. 107
HP Digital Sending Software (HP DSS) ............................................................................................................................. 107
Upgrade the rmware ......................................................................................................................................................... 108
5 Solve problems ..................................................................................................................................................................................... 109
Additional troubleshooting ................................................................................................................................................. 110
Restore factory settings ..................................................................................................................................................... 111
Introduction ...................................................................................................................................................... 111
Method one: Restore factory settings from the scanner control panel ................................................. 111
Method two: Restore factory settings from the HP Embedded Web Server (network-connected
products only) .................................................................................................................................................. 111
Scanner installation problems ........................................................................................................................................... 112
Check the cables .............................................................................................................................................. 112
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) ............................................. 112
Power issues ......................................................................................................................................................................... 114
Scanner will not turn on ................................................................................................................................. 114
The scanner has paused or shut down ....................................................................................................... 114
Scanner keeps turning o .............................................................................................................................. 115
Scanner does not pick up paper or misfeeds .................................................................................................................. 116
Introduction ...................................................................................................................................................... 116
The scanner does not pick up paper ............................................................................................................ 116
The scanner picks up multiple sheets of paper ......................................................................................... 116
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 117
Clear paper jams .................................................................................................................................................................. 118
Introduction ...................................................................................................................................................... 118
Experiencing frequent or recurring paper jams? ....................................................................................... 118
Clear paper jams in the Automatic Document Feeder (ADF) .................................................................... 119
Improve scan image quality ............................................................................................................................................... 121
Check the scanner glass for dirt and smudges .......................................................................................... 121
ENWW vii