Troubleshooting
D-10 HP ProLiant DL360 Generation 3 Server Setup and Installation Guide
HP CONFIDENTIAL
Writer: Richard O. Heath File Name: i-appd Troubleshooting.doc
Codename: Ertl Part Number: 293974-001 Last Saved On: 10/11/02 11:23 AM
Table D-4: Problems After Initial Startup
Problem Possible Cause Possible Solution
The system cannot
load SmartStart.
Wrong version of
SmartStart is being
installed.
1. Review the SmartStart release notes and
user documentation.
2. Refer to the HP website to validate the
version of SmartStart.
The optical
drive/diskette drive
assembly is not set as a
bootable device.
1. Press the F9 key to run the ROM-Based
Setup Utility (RBSU).
2. Set defaults and exit the utility.
3. Rerun RBSU to confirm the system
configuration.
Refer to Chapter 4, “Server Configuration and
Utilities,” or refer to the ROM-Based Setup Utility
User Guide, for complete instructions on the use
of RBSU.
The optical
drive/diskette drive
assembly is either not
installed, or is not
properly connected.
1. Power down the server.
2. Ensure that the optical drive/diskette drive
assembly is installed.
3. Remove and reseat the optical
drive/diskette drive assembly.
4. Reseat the cable between the backplane
and the optical drive/diskette drive assembly
to ensure proper connection.
Refer to the HP ProLiant DL360
Generation 3 server Maintenance and
Service Guide for connection information.
If the cable is not the problem, refer to the
Servers Troubleshooting Guide for other
options.
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