HP Engage Go 10 - Locating HP Resources; Support

Table of contents
1 Locating HP resources ...........................................................................................................................................................1
Product information ..........................................................................................................................................................1
Support ..............................................................................................................................................................................1
Product documentation..................................................................................................................................................... 2
Product diagnostics ...........................................................................................................................................................2
Product updates.................................................................................................................................................................3
2 Computer features .................................................................................................................................................................4
Standard features..............................................................................................................................................................4
Mobility head unit features ............................................................................................................................................... 6
Integrated features............................................................................................................................................................7
Docking stand ....................................................................................................................................................................7
Basic I/O connectivity base components........................................................................................................................... 7
Advanced I/O connectivity base components ...................................................................................................................8
Multi-charger components................................................................................................................................................ 9
Connecting an AC adapter to power ..................................................................................................................................9
Locating the mobile system power button .....................................................................................................................10
Locating the I/O connectivity base power button...........................................................................................................10
Adjusting the mobility head unit .....................................................................................................................................11
Mobile system serial number location ............................................................................................................................11
I/O connectivity base serial number location..................................................................................................................11
Installing a security cable on the I/O connectivity base..................................................................................................12
Installing a security cable on the mobile system column...............................................................................................12
3 Hardware setup....................................................................................................................................................................13
Tools needed....................................................................................................................................................................13
Warnings and cautions ....................................................................................................................................................13
Locking and releasing the mobility head unit .................................................................................................................13
Attaching the mobility head unit to the dock..................................................................................................................14
Removing the mobility head unit from the dock ............................................................................................................14
Attaching an I/O connectivity base to the mobile system ..............................................................................................15
Connecting a standalone I/O connectivity base to the mobile system...........................................................................17
Conguring the I/O connectivity base powered serial ports...........................................................................................18
Attaching the standard case to the mobility head unit...................................................................................................19
Attaching the rugged case to the mobility head unit......................................................................................................20
Mounting the mobile system to a countertop.................................................................................................................21
Connecting a standalone optional ngerprint reader to the I/O connectivity base .......................................................23
Attaching an optional ngerprint reader to the I/O connectivity base...........................................................................24
4 Conguring the software.....................................................................................................................................................26
Touch screen calibration for Windows 10 Professional and Windows 10 IoT Enterprise for Retail ..............................26
Conguring optional HP integrated peripheral modules................................................................................................26
Updating the mobile system ...........................................................................................................................................26
Downloading HP Firmware Installer........................................................................................................................26
Installing updates ....................................................................................................................................................27
5 Computer operating guidelines, routine care, and shipping preparation...........................................................................28
Operating guidelines and routine care ............................................................................................................................28
Cleaning your computer...................................................................................................................................................28
Removing dirt and debris from your computer.......................................................................................................29
Cleaning your computer with a disinfectant ...........................................................................................................29
Shipping preparation .......................................................................................................................................................30
v