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HP HPE Apollo 2000 Gen10 Plus User Manual

HP HPE Apollo 2000 Gen10 Plus
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HPE Apollo 2000 Gen10 Plus Chassis Maintenance and
Service Guide
Part Number: P26199-002
Published: August 2020
Edition: 2
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett
Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in
products with hazardous energy levels, and are familiar with the weight and stability precautions for rack installations.

Table of Contents

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HP HPE Apollo 2000 Gen10 Plus Specifications

General IconGeneral
Product TypeServer
Processor FamilyIntel Xeon Scalable
Memory TypeDDR4
Maximum Memory3 TB
StorageUp to 12 x 2.5" or 3.5" drives

Summary

Notices

Acknowledgments

Illustrated parts catalog

Mechanical components

Lists physical parts like rail kits and drive blanks for the chassis.

System components

Details internal components such as fan boards, power backplanes, and fans.

Chassis options

Describes optional chassis parts like drive backplanes and energy packs.

Customer self repair

Removal and replacement procedures

Safety considerations

Outlines essential safety precautions before performing maintenance, including ESD.

Preparation procedures

Lists the necessary steps to prepare the server before component removal or installation.

Power down the server

Details the steps to safely shut down the server before performing maintenance.

Remove the hot-plug drive

Procedure for removing and replacing hot-plug drives from the server.

Remove the power supply

Procedure for removing and replacing the server's power supply unit.

Remove the server blank

Procedure for removing and replacing a server blank or filler panel.

Disconnect the tube set

Instructions on how to disconnect the tube set from the server.

Remove the server

Procedure for safely removing a server node from its bay.

Extend the chassis from the rack

Steps to extend the server chassis from the rack for access.

Remove the chassis from the rack

Procedure for completely removing the server chassis from the rack.

Remove the access panel

Instructions on how to remove the server chassis access panel.

Install the chassis into the rack

Procedure for installing the server chassis into a rack.

Connect the tube set

Instructions on how to connect the tube set to the server.

Power up the server

Steps to power on the server after maintenance procedures.

Removing and replacing the rack rails

Procedure for removing and installing server rack rails.

Removing and replacing a drive blank

Procedure for replacing server drive blanks.

Removing and replacing a power supply

Detailed procedure for replacing the server power supply.

Remove and replace an AC power supply

Specific steps for replacing an AC power supply unit.

Removing and replacing a hot-plug drive

Procedure for removing and replacing hot-plug drives.

Removing and replacing a fan

Procedure for removing and replacing server fans.

Removing and replacing a drive backplane power cable

Procedure for replacing the drive backplane power cable.

Removing and replacing the fan board

Procedure for removing and replacing the server fan board.

Removing and replacing a drive backplane

Procedure for removing and replacing the drive backplane.

Removing and replacing the bezel ear assembly

Procedure for removing and replacing the chassis bezel ear assembly.

Removing and replacing the system interconnect assembly

Procedure for removing and replacing the system interconnect assembly.

Removing and replacing the energy pack

Procedure for removing and replacing the server energy pack.

Removing and replacing the PIB

Procedure for removing and replacing the Power Interface Board (PIB).

Removing and replacing the power backplane

Procedure for removing and replacing the power backplane.

Removing and replacing the PDB

Procedure for removing and replacing the Power Distribution Board (PDB).

Removing the PDB

Specific steps for removing the Power Distribution Board (PDB).

Replacing the PDB

Procedure for installing a new Power Distribution Board (PDB).

Removing and replacing the RCM sideband cable

Procedure for removing and replacing the RCM sideband cable.

Removing and replacing the RCM board

Procedure for removing and replacing the RCM board.

Removing and replacing the APM module cable

Procedure for removing and replacing the APM module cable.

Troubleshooting

NMI functionality

Explains the Non-Maskable Interrupt functionality for crash dump generation.

Troubleshooting resources

Provides links to documentation for resolving common problems and error messages.

Diagnostic tools

Product QuickSpecs

Offers information on product features, specifications, configurations, and compatibility.

UEFI System Utilities

Describes the system ROM utilities for configuration and management.

Selecting the boot mode

Details how to configure the server's boot mode between UEFI and Legacy BIOS.

Secure Boot

Explains the Secure Boot feature for enhanced system security during boot.

Launching the Embedded UEFI Shell

Instructions for launching the preboot command-line environment.

iLO Service Port

Explains how to use the server's Service Port for diagnostics and management.

Intelligent Provisioning

Details the server deployment tool for simplifying setup and OS installation.

HPE Insight Remote Support

Recommends registering devices for enhanced warranty and support delivery.

HPE InfoSight for servers

Introduces the web portal for monitoring devices and predictive analytics.

HPE Smart Storage Administrator

Describes the primary tool for configuring arrays on Smart Array SR controllers.

Component identification

System components

Identifies major internal and external system components of the chassis.

Front panel components

Details the components and indicators located on the front of the server chassis.

Information pull tab

Describes the pull tab containing QR code and serial number labels.

Front panel LEDs and buttons

Details the function and status of front panel LEDs and buttons.

Front panel LED power fault codes

Lists power fault codes and their corresponding LED behavior.

Chassis UID LED

Explains the purpose of the chassis UID LED for identification.

UID button functionality

Describes the functionality of the UID button for server identification.

Rear panel components

Identifies components located on the rear panel of the server chassis.

Rear panel LEDs and buttons

Details the function and status of rear panel LEDs and buttons.

Server node numbering

Explains the numbering scheme for server nodes within the chassis.

Server node orientation

Provides guidance on the correct orientation for installing server nodes.

Drive configurations

Describes the supported drive configurations for the chassis models.

Node-to-drive association

Explains how drives are associated with specific server nodes.

Drive numbering

Details the numbering scheme for drives within the chassis.

HPE Smart Carrier drive LEDs and components

Describes the LEDs and components of HPE Smart Carrier drive carriers.

Fan numbering

Explains the numbering and location of server fans.

Fan board connectors

Illustrates the connectors on the fan board.

Power backplane-distribution board components

Identifies components on the power backplane-distribution board.

Cabling

Cabling guidelines

Provides best practices for connecting and disconnecting system cables.

Front I/O cabling

Illustrates the cabling connections for the front input/output ports.

Drive backplane cabling

Shows the power and signal cable connections for the drive backplanes.

Energy pack cabling

Details the cabling connections for the energy pack component.

APM module cabling

Illustrates the cabling for the Apollo Platform Manager (APM) module.

RCM sideband cabling

Shows the cabling for the Rack Consolidation Management (RCM) sideband.

Specifications

Environmental specifications

Lists operating and non-operating temperature and humidity ranges.

Mechanical specifications

Provides dimensions and weight details for the chassis and drive configurations.

Websites

Support and other resources

Accessing Hewlett Packard Enterprise Support

Provides information on how to access HPE support and documentation.

Accessing updates

Guides on how to download and access software updates.

Remote support

Details on available remote support services and proactive care.

Warranty information

Provides links to view warranty information for different HPE product lines.

Regulatory information

Guides to view safety, compliance, and regulatory information.

Additional regulatory information

Information on chemical substances, environmental data, and recycling.

Documentation feedback

Instructions on how to provide feedback for improving documentation.

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