English vii
3 Troubleshooting Your PC Workstation
Solving Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
HP Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
If Your PC Workstation Does Not Start Properly . . . . . . . . . . . . . . . 55
If the Display is Blank and There Are No Error Messages. . . . . . . . . . . . 55
If a POST Error Message is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
If You Cannot Turn Off Your PC Workstation . . . . . . . . . . . . . . . . . . 58
If Your PC Workstation Has a Hardware Problem . . . . . . . . . . . . . . 59
The HP Hardware Diagnostics Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
If Your Display Does Not Work Properly. . . . . . . . . . . . . . . . . . . . . . . . . . 61
If Your Keyboard Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
If Your Mouse Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
If Your Printer Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
If Your Disks Do Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
If the CD-ROM Drive Has a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
If Your PC Workstation Has a Software Problem . . . . . . . . . . . . . . . 67
If You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
If You Can’t Start the Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
If the Date and Time Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
If Your Application Software Does Not Work . . . . . . . . . . . . . . . . . . . . . . 69
If You Have a Network Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
If Your PC Workstation Has an Audio Problem. . . . . . . . . . . . . . . . . . . . . 69
Installing an External Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
napa.bk : napa.toc Page vii Monday, August 4, 1997 7:20 PM
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