HP Pro SFF 400 G9 - Solving Internet Access Problems; Unable to Connect to the Internet; Cannot Automatically Launch Internet Programs; Solving Software Problems

Solving internet access problems
If you encounter internet access problems, consult your internet service provider (ISP), or see the
common causes and solutions listed in these tables.
Unable to connect to the internet
Use this information to troubleshoot the computer.
SolutionCause
Verify Internet settings, or contact your ISP for assistance.Internet Service Provider (ISP) account is not
set up properly.
Verify that the web browser is installed and set up to work with your ISP.Web browser is not set up properly.
Plug in the cable/DSL modem. You should see a power light on the front of
the cable/DSL modem.
Cable/DSL modem is not plugged in.
Try connecting to the internet at a later time or contact your ISP. If
the cable/DSL service is connected, the cable light on the front of the
cable/DSL modem will be on.
Cable/DSL service is not available or has
been interrupted due to bad weather.
Connect the CAT5 UTP cable between the cable modem and the
computer’s RJ-45 connector. If the connection is good, the PC light on
the front of the cable/DSL modem will be on.
The CAT5 UTP cable is disconnected.
Contact your ISP for the correct IP address.IP address is not configured properly.
1. Type control panel in the taskbar search box, and then select
Control Panel from the list of applications.
2. Select Internet Options.
3. In the Browsing history section, select the Delete button.
4. Select the Cookies and website data check box, and select the
Delete button.
Cookies are corrupted. A cookie is a small
piece of information that a web server
can store temporarily with the web browser.
Cookies are useful because they enable
the browser to remember some specific
information that the Web server can later
retrieve.
Cannot automatically launch internet programs
Use this information to troubleshoot the computer.
Solution
Cause
Log on to your ISP and launch the program.You must log on to your ISP before some
programs will start.
Solving software problems
Most software problems occur as a result of these situations:
● The application was not installed or configured correctly.
● Insufficient memory is available to run the application.
● A conflict exists between applications.
● All the necessary device drivers might not have been installed.
Solving internet access problems
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