• Installing new printer drivers.
• Recording information about the printer’s name, share nam es, printer features, and the location
where the printers are physically installed. This information should be kept in an easily accessible
place.
For process suggestions for recurring tasks, see the Microsoft Print Service Product O perations Guide at
h
ttp://www.microsoft.com/technet/itsolutions /cits/mo/winsrvmg/pspog/pspog3/mspx.
Maintenance updates
Regular updates to the storage server or File Print Appliance are supplied o n the HP ProLiant Storage
Server Service Release DVD. The Ser vice Release DVD c a n be obtained at h
ttp://www.software.hp.com.
Individual u
pdates for e ach product are available for download from the HP Support web site at
h
ttp://www.hp.com/go/support.
System updates
S ystem updates to the hardw are (BIOS, firmware, d rivers), critical updates, and hotfixes for the operating
system and other related soft ware updates are bundled on the Service Release DVD.
NOTE:
For recommendations, instructions, and documentation to help manage the software update, hotfix, and
security patches process on storage servers and File Print Appliances, see Microsoft Software Updates on
HP ProLiant Storage Servers at h
ttp://h18006.www1.hp.com/storage/storageservers.htm.
Print drivers
The latest print drivers for many H P network printers are supplied on the Service Release DVD. If selected
as part of the service release installation process, updated print drivers are copied to the print drivers
folder C:\hpnas\PRINTERS on the storage server or File Print Appliance. Print drivers are also
available for download on the HP Support web site for individual network printers.
User-mode vs. kernel-mode drivers
Drivers can be written in either user mod e (also called version 3 drivers) or kernel mode (also called
version 2 drivers). In Windows N T 4.0, drivers were moved into kernel mode to improve performance.
However, when a kernel-mode driver fails, it can crash an entire system, whereas the failure of a user-mode
driver causes only the current process to crash. Because of this difference, native drivers on Windows
2000 and later run in user mode. Windows Ser ver 2003 and Windows Storage Server 2003 can still
run kernel-mode drivers, although this is not recommended for the stability reasons mentioned here.
To check whether a driver you have installed is user mode or kernel mo de, do the following:
1. On the storage server desktop, click Start,chooseSettings, and then Printer and Faxes.
2. Click File and them click Server Properties.
3. Click th e Drivers tab.
4. View the Version column for a specific driver .
• If the version indicates Windows NT 4.0 you have a kernel-mode driver.
• If the version is Windows 2000, Windows XP, or Windows Server 2003, you have a
user-mode driver.
Kernel-mode driver installation blocked by default
In Windows Server 2003 and Windows Storage Server 2003, installation of kernel-mode drivers
is blocked by default.
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Print services
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