Action recommended
Additional
information
Click here for
information DDS media
care.
Click here for
information on ensuring
a long life for the HP
DAT product.
If the tape ejected, use the Read/Write test and the
Device Analysis test in L&TT with new media to check
that the drive is now working normally.
NOTE:
Due to issues in development Library and Tape
Tools cannot be reliably used to diagnose
potential issues with the DAT 40 Hotplug drive
(Q1546A only). This problem is currently being
investigated and will be corrected in the next
revision of Library and Tape tools. This note
will be updated once the problem has been
corrected but until then do not use Library and
Tape Tools to diagnose issues with this
product. This problem only relates to the
Q1546A product, no other DAT 40 variants are
affected.
Click here for
information on HP
Library and Tape Tools.
If tape did not eject, see "Stuck Tape
Troubleshooting" for further troubleshooting help.
See the "Stuck Tape
Troubleshooting"
section.
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Check if the media is stuck in the drive (door partially open)
Action recommended
Additional
information
If the media appears to be stuck in the drive, check if
the drive door is partially open.
Click here for
information on media
jammed and unable to
eject.
Try lifting the door and removing the media:
o Check if the door sticks while opening.
If it does contact HP support for help regarding
possible flash on the top of the front door, you
may need a new front panel.
Click here for
information on calling
HP and other ways to
contact HP for technical
support.
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