Action recommended
Additional
information
product. This problem only relates to the
Q1546A product, no other DAT 40 variants are
affected.
If tape did not eject, see "Stuck Tape
Troubleshooting" for further troubleshooting help.
See the "Stuck Tape
Troubleshooting"
section.
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Check if your drive is repeatedly trying to eject media
Action recommended
Additional
information
If the media appears to be stuck in the drive, check if
the drive door is partially open.
Click here for
information on media
jammed and unable to
eject.
Try lifting the door and removing the media:
o Check if the door sticks while opening.
If it does contact HP support for help regarding
possible flash on the top of the front door, you
may need a new front panel.
o Check if the door is obstructed for any
reason (labels fallen off tapes, etc). Remove
any obstruction if possible.
o If the door opens smoothly when lifted,
there is no obstruction preventing the media
from ejecting, and the tape is visible, try
removing the tape by gently pulling it out of
the drive by hand.
Click here for
information on calling
HP and other ways to
contact HP for technical
support.
If the tape ejects, inspect the media and discard if
faulty or damaged. Check for the following:
o Incorrect label placement.
o Damage.
o Usage in incorrect environment.
o Snapped/damaged tape.
Click here for
information on how to
detect a damaged DDS
cartridge and what
symptoms would be
seen.
Click here for
information on visually
inspecting HP DDS
media.
Click here for
information on DDS
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