HP T3500

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7. If the leading edge of the paper is ragged, trim it carefully with scissors.

8. Remove the paper left in the printer.

9. Make sure you have removed every fragment of paper.

ENWW The paper has jammed in the print platen 187

Main Page

Introduction11
- Safety precautions12
- HP Start-Up Kit13
- Using this guide13
- Printer models14
- The printer’s main features15
- The printer’s main components16
- The front panel18
  - Sleep mode21
- Printer software21
- Turn the printer on and off22
- The printer’s internal prints23
Installing the software24
- Connect the printer to your network24
- Connect a computer to the printer by network (Windows)26
- Uninstall the printer software (Windows)26
- Connect a computer to the printer by network (Mac OS X)26
- Uninstall the printer software (Mac OS X)27
Setting up the printer28
- Introduction29
- Set up your Web-connected printer29
- Web Services manual configuration29
- Configure a scan-to-network or scan-to-FTP folder31
  - Example: Create a scan-to-network folder under Windows33
  - Example: Create a scan-to-network folder under Mac OS35
- Paper suitability options37
  - Paper mismatch action37
  - Roll switching options38
- Turn nesting on and off38
- Turn usage information on and off39
- Turn e-mail notifications on and off39
- Turn alerts on and off40
- Control access to the printer41
  - Front-panel security settings41
  - Embedded Web Server security settings41
- Require account ID42
- Set Windows driver preferences42
Network configuration44
- Introduction45
- Verify correct operation45
- Preconfigure network settings if required45
  - Tools for preconfiguration45
- Add the printer to your network system46
- Troubleshooting47
- Reset network parameters48
- Control network protocols49
  - Enable or disable network protocols49
- Front-panel menu items49
- Embedded services53
- Supported network protocols54
Personalizing the printer55
- Change the language of the front-panel display56
- Access the HP Utility56
- Access the Embedded Web Server56
- Change the language of the HP Utility57
- Change the language of the Embedded Web Server57
- Change the sleep mode setting57
- Change the auto-off setting57
- Change the loudspeaker volume58
- Change the front-panel display brightness58
- Change the units of measurement58
- Configure network settings58
- Change the graphic language setting59
- Manage printer security60
- Change your printer’s email address60
Paper handling61
- General advice62
- Load a roll onto the spindle63
- Load a roll into the printer66
- Unload a roll69
  - Quick procedure with paper on the roll69
  - Front panel procedure with paper on the roll69
- Load a single sheet70
- The stacker72
  - Manual printing with the stacker open73
  - Stacker pivoting cover separator74
- The basket75
- View information about the paper75
- Paper presets75
- Printing paper info76
- Move the paper76
- Maintain paper76
- Change the drying time77
- Change the retrieval time77
- Turn the automatic cutter on and off77
- Feed and cut the paper78
- Manual cut78
Working with two rolls79
- The uses of a multiroll printer79
- How the printer allocates jobs to paper rolls79
- Working with two high capacity rolls80
Printing81
- Introduction82
- Print from a USB flash drive82
- Print from a computer using the Embedded Web Server or HP Utility83
- Print by email85
- Print from a computer using a printer driver85
- Advanced print settings85
Scanning99
- Paper types suitable for scanning99
- Scan to file100
Copying103
Job queue management106
- The job queue in the front panel107
- The job queue in the Embedded Web Server or HP Utility109
Color management113
- Introduction114
- How colors are represented114
- A summary of the color management process114
- Color calibration114
- Color management from printer drivers116
- Color management from printer drivers (PostScript printers)119
  - HP Professional PANTONE Emulation119
  - Color emulation120
    - CMYK color emulation120
    - RGB color emulation121
- Color management from the Embedded Web Server122
  - Submit Job options122
    - Rendering intent122
    - Perform black point compensation123
- Color management from the front panel123
- Color management and the scanner124
Practical printing examples125
- Print from Adobe Acrobat126
- Print from Autodesk AutoCAD130
  - Using printer emulation133
  - Using clip contents by margins133
- Print from Adobe Photoshop134
- Print and scale from Microsoft Office136
Retrieving printer usage information149
- Get printer usage and accounting information150
- Getting Usage Information150
- Getting detailed job accounting information152
Handling ink cartridges and printhead154
- About the ink cartridges155
- Check the ink cartridges status155
  - HP Utility procedures155
- Remove an ink cartridge155
- Insert an ink cartridge157
- Safe mode158
- About the printhead158
- Check the printhead status158
- Remove the printhead159
- Insert the printhead163
- Storage of anonymous usage information166
Printer maintenance167
- Check printer status168
- Clean the exterior of the printer168
- Maintain the ink cartridges168
- Move or store the printer168
- Update the firmware169
  - Automatic firmware updates169
  - Manual firmware updates170
- Update the software170
- Printer maintenance kits170
- Secure File Erase170
- Disk Wipe171
Scanner maintenance172
- Clean the scanner’s glass plate173
- Replace the scanner’s glass plate176
- Calibrate the scanner181
Supplies and accessories183
- How to order supplies and accessories184
- Introduction to the accessories188
Troubleshooting paper issues189
- The paper cannot be loaded successfully190
- The paper type is not in the list191
- The printer printed on the wrong paper type192
- An “on hold for paper” message192
- The paper has jammed in the print platen194
- The paper has jammed in the stacker198
- The printer reports unexpectedly that the stacker is full199
- The printer displays out of paper when paper is available199
- Prints do not fall neatly into the basket199
- The print remains in the printer after printing has completed199
- The cutter does not cut well199
- The roll is loose on the spindle199
Troubleshooting print-quality issues200
- General advice202
- Print-quality troubleshooting wizard202
- Recalibrate the paper advance203
  - Recalibrating the paper advance procedure203
  - Return to default calibration204
- Horizontal lines across the image (banding)204
- Lines are too thick, too thin or missing205
- Lines appear stepped or jagged206
- Lines print double or in the wrong colors206
- Lines are discontinuous207
- Lines are blurred208
- Line lengths are inaccurate208
- The whole image is blurry or grainy209
- The paper is not flat209
- The print is scuffed or scratched210
- Ink marks on the paper210
  - Horizontal smears on the front of the paper210
  - Other smears on the paper211
- Black ink comes off when you touch the print211
- Edges of objects are stepped or not sharp212
- Edges of objects are darker than expected212
- Horizontal lines at the end of a cut sheet print212
- Vertical bands of different colors212
- White spots on the print213
- Colors are inaccurate213
  - Color accuracy using EPS or PDF images in page layout applications214
- Colors are fading214
- The image is incomplete (clipped at the bottom)214
- The image is clipped214
- Some objects are missing from the printed image215
- A PDF file is clipped or objects are missing216
- The Image Diagnostics Print216
  - Corrective action218
- If you still have a problem218
Troubleshooting scanner issues220
- Cannot access the network folder or HP Designjet SmartStream (if installed as an accessory)220
- Scanning to file is slow220
Troubleshooting scan-quality issues222
- Random vertical lines223
- Wrinkles or folds223
- Line discontinuities224
- Grain in area fills when scanning plain paper225
- Small color differences between adjacent CIS modules226
- Vertical light lines at the intersection between CIS modules227
- Variable line thickness or missing lines228
- Inaccurately reproduced colors228
- Color fringing229
- Clipping in dark or light areas230
- Flare in the image when scanning glossy originals231
- Vertical red and green bands over white or black background231
- The stop-start effect232
- Vibration233
- Horizontal periodical banding233
- Defocus, blurring and fading colors234
- Incorrect paper advance, skew during scanning, or horizontal wrinkles235
- Vertical black band 20 cm wide236
- The scanner damages some originals237
- Completely wrong colors237
- Vertical distortion238
- Object replication (ghosting)238
- Clipping or incorrect scale factor when down-scaling in copies and prints239
- Incorrect edge detection, mostly when scanning tracing paper240
- A copied or scanned image is very skewed240
The scanner diagnostic plot241
- Prepare the printer and the paper to print the diagnostic sheet242
- Visual check for errors while printing the diagnostic sheet242
- Scan or copy the diagnostic plot246
- Monitor calibration246
- Save the diagnostic plot for future use247
Troubleshooting ink cartridge and printhead issues248
- Cannot insert an ink cartridge249
- Ink cartridge status messages249
- Cannot insert the printhead249
- The front-panel display recommends reseating or replacing the printhead249
- Clean the printhead250
- Align the printhead250
- Printhead status messages251
Troubleshooting general printer issues252
- The printer will not start253
- The printer does not print253
- The printer seems slow254
- The printer behaves strangely254
- Communication failures between computer and printer254
- Cannot access the HP Utility255
- Cannot access the Embedded Web Server255
- Cannot connect to the Internet255
- Web Services issues256
- Automatic file system check256
- Alerts257
Front-panel error messages258
- The system error log261
Get help262
- Contact Support263
- HP Support Center264
- HP Proactive Support264
- Customer Self Repair265
Accessibility266
- Front Panel266
- Embedded Web Server266
Printer specifications267
- Functional specifications268
- Physical specifications269
- Memory specifications270
- Power specifications270
- Environmental specifications270
- Acoustic specifications270
Glossary272
Index275

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