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HP T3500

HP T3500
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Designjet T3500 Production eMFP
User’s Guide

Table of Contents

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HP T3500 Specifications

General IconGeneral
FunctionsPrint, Copy, Scan
Copy ResolutionUp to 600 x 300 dpi
Scanner TypeFlatbed
Scan ResolutionUp to 1200 dpi
Paper Handling Output25-sheet output tray
Print TechnologyInkjet
Print Speed (Black)Up to 20 ppm
Print Speed (Color)Up to 16 ppm
Print Resolution (Black)Up to 1200 x 1200 dpi
Print Resolution (Color)Up to 4800 x 1200 dpi
ConnectivityUSB 2.0
Media Sizes SupportedLetter, legal, 4 x 6 in, 5 x 7 in, 8 x 10 in
Ink CartridgesHP 60 Black, HP 60 Tri-color

Summary

Introduction

Safety precautions

Guidelines for safe printer operation, covering mains connection, printer servicing, and caution notices.

HP Start-Up Kit

Information about the DVD that comes with the printer, containing software and documentation.

Using this guide

Guidance on how to use the user guide, which can be downloaded from the HP Support Center.

Printer models

Lists the printer models covered by the guide, referring to them by short names for brevity.

The printers main features

Highlights the key capabilities and design aspects of the multifunction printer.

The printers main components

Illustrates and labels the main front and rear components of the printer.

Installing the software

Connect the printer to your network

Details on how to automatically configure the printer for network connection.

Network configuration

Instructions for checking and modifying the printer's current network configuration settings.

Connect a computer to the printer by network (Windows)

Step-by-step guide for installing printer software and connecting a Windows computer.

Uninstall the printer software (Windows)

Procedure to remove printer software from a Windows system using the Control Panel.

Connect a computer to the printer by network (Mac OS X)

Steps for connecting a Mac OS X computer to the printer via Bonjour or TCP/IP.

Uninstall the printer software (Mac OS X)

Instructions on how to uninstall HP software from a Mac OS X system.

Setting up the printer

Introduction

Overview of printer settings for administrators when a new printer is ready for use.

Set up your Web-connected printer

Guides users through connecting the printer to the Internet for Web Services like firmware updates and ePrint.

Configure a scan-to-network or scan-to-FTP folder

Steps to set up network or FTP folders for saving scanned images.

Paper suitability options

Configures printer behavior when loaded paper does not match job specifications.

Roll switching options

Sets preferences for automatic roll selection when two rolls are loaded.

Turn nesting on and off

Enables automatic side-by-side printing of images to save paper.

Turn usage information on and off

Configures the printer to send usage information periodically via email.

Turn e-mail notifications on and off

Manages printer email notifications for events like low ink or errors.

Turn alerts on and off

Manages printer alerts to warn about problems or job status changes.

Control access to the printer

Manages front-panel security settings and access control for printer features.

Require account ID

Enables the printer to require an account ID for each job to track usage by user.

Set Windows driver preferences

Customizes default printer driver settings for individual users.

Network configuration

Verify correct operation

Checks the printer's network connection status by printing an IO Configuration page.

Add the printer to your network system

Instructions on adding the printer to system configurations using network installation software.

Connecting your printer to the internet

Guides on connecting the printer to the Internet, including proxy server checks.

Troubleshooting

Provides guidance on resolving common network connection issues and errors.

Link configuration methods

Details methods for setting the printer's link speed and communication mode.

Reset network parameters

Restores network parameters like IP address to factory default values.

Control network protocols

Manages which network protocols the printer supports and enables/disables them.

Front-panel menu items

Lists and describes menu items accessible from the front panel for network configuration.

Embedded services

Lists key networking services embedded in the printer, such as BootP/DHCP and Web Proxy.

Supported network protocols

Details supported network protocols and their typical network printing environments.

Personalizing the printer

Change the language of the front-panel display

Instructions for changing the language of the printer's front-panel menus and messages.

Access the HP Utility

Guide to accessing the HP Utility for managing the printer from a computer.

Access the Embedded Web Server

Instructions on how to access the printer's Embedded Web Server using a web browser.

Change the sleep mode setting

Adjusts the printer's idle time before it enters a reduced power sleep mode.

Change the auto-off setting

Configures the printer's automatic power-off feature to save energy.

Configure network settings

Details on viewing and configuring printer network settings via EWS, HP Utility, or front panel.

Change the graphic language setting

Modifies the printer's graphic language setting for interpreting print files.

Manage printer security

Covers front-panel and Embedded Web Server security settings to control printer access.

Change your printers email address

Instructions on how to change the printer's email address via the HP Connected Center.

Paper handling

General advice

Important precautions and tips before starting the paper loading process.

Load a roll onto the spindle

Step-by-step instructions for mounting a paper roll onto the printer spindle.

Load a roll into the printer

Procedure for loading a prepared paper roll from the spindle into the printer.

Unload a roll

Instructions on how to safely remove a loaded paper roll from the printer.

Load a single sheet

Detailed steps for loading a single sheet of paper into the printer.

The stacker

Information about the printer's default output tray for stacking printed sheets.

View information about the paper

How to check loaded paper details like type, status, and width on the front panel or utility.

Paper presets

Explains paper presets and how to assign them for optimum print quality.

Move the paper

Instructions on how to manually move paper forwards or backwards for margin adjustment.

Turn the automatic cutter on and off

Guides on enabling or disabling the printer's automatic paper cutting feature.

Manual cut

Procedure for manually trimming the leading edge of paper rolls using a cutter.

Working with two rolls

The uses of a multiroll printer

Explains the advantages and functionalities of using multiple paper rolls in the printer.

How the printer allocates jobs to paper rolls

Details how the printer selects rolls based on job requirements and user preferences.

Printing

Print from a USB flash drive

Steps for printing files directly from a USB flash drive connected to the printer.

Print from a computer using the Embedded Web Server or HP Utility

How to print files remotely using the printer's Embedded Web Server or HP Utility.

Print by email

Instructions for printing documents by sending them as email attachments to the printer.

Print from a computer using a printer driver

The standard method of printing from a computer using installed printer drivers.

Advanced print settings

Details various print settings available through drivers, EWS, or HP Utility for customized output.

Scanning

Paper types suitable for scanning

Lists the paper types supported by the scanner for optimal scanning results.

Scan to file

Step-by-step guide for scanning originals and saving them as files to various destinations.

Copying

Job queue management

The job queue in the front panel

Describes how to view and manage print and scan jobs directly from the printer's front panel.

The job queue in the Embedded Web Server or HP Utility

Explains how to manage job queues remotely via the Embedded Web Server or HP Utility.

Color management

Color calibration

Process for calibrating the printer to achieve consistent and accurate colors across different papers.

Color management from printer drivers

Explains color management options available through printer drivers for accurate color reproduction.

Color management from printer drivers (PostScript printers)

Specific color management settings for PostScript drivers, including PANTONE emulation.

Color management from the Embedded Web Server

Details color management options available through the printer's Embedded Web Server.

Color management from the front panel

Covers front-panel settings for color calibration, RGB profiles, and printer emulation.

Color management and the scanner

Explains how embedded ICC profiles in scanned files ensure optimum color appearance.

Practical printing examples

Print from Adobe Acrobat

Step-by-step guide for printing documents from Adobe Acrobat.

Print from Autodesk AutoCAD

Instructions for printing layouts or models from Autodesk AutoCAD.

Print from Adobe Photoshop

Guide for printing images from Adobe Photoshop, including custom size settings.

Print and scale from Microsoft Office

Demonstrates printing and scaling documents from Microsoft Office applications.

Retrieving printer usage information

Get printer usage and accounting information

Details on accessing accumulated usage and detailed job accounting information.

Getting Usage Information

How to view and print usage statistics from the front panel or Embedded Web Server.

Getting detailed job accounting information

Procedures for obtaining specific job accounting data, including via email requests.

Handling ink cartridges and printhead

About the ink cartridges

Information about ink cartridges, their connection to the printhead, and purchasing options.

Check the ink cartridges status

How to view ink levels and status messages for the installed ink cartridges.

Remove an ink cartridge

Step-by-step instructions for safely removing an ink cartridge from the printer.

Insert an ink cartridge

Detailed guide on how to properly insert a new ink cartridge into the printer.

Safe mode

Explains the printer's safe mode operation under specific conditions to protect components.

About the printhead

Basic information about the printhead's function and connection to ink cartridges.

Check the printhead status

How to view information about the printhead, including colors, product details, and warranty status.

Remove the printhead

Procedure for safely removing the printhead from the printer.

Insert the printhead

Step-by-step instructions for correctly installing a new printhead into the printer.

Storage of anonymous usage information

How the printer stores anonymous usage data and how to disable its collection.

Printer maintenance

Check printer status

Ways to check the current operational status of the printer, including paper and ink levels.

Clean the exterior of the printer

Instructions for cleaning the printer's exterior using a damp cloth and mild cleaner.

Move or store the printer

Guidance on preparing the printer correctly for moving or long-term storage.

Update the firmware

Information on how to download and install firmware updates to enhance printer functionality.

Update the software

Instructions for updating printer drivers and other associated software.

Secure File Erase

Erase temporary files from the hard disk to protect them from unauthorized access.

Disk Wipe

Erases all temporary files, including old ones, from the printer's hard disk.

Scanner maintenance

Clean the scanners glass plate

Recommended procedure for periodically cleaning the scanner's glass plate for optimal image quality.

Replace the scanners glass plate

Instructions on how to replace a scratched or damaged scanner glass plate.

Calibrate the scanner

Procedure for recalibrating the scanner to correct image defects or improve quality.

Supplies and accessories

How to order supplies and accessories

Information on ordering printer supplies and accessories through HP's website or support.

Introduction to the accessories

Overview of available printer accessories like PostScript Upgrade, Spindles, and HP SmartStream.

Troubleshooting paper issues

The paper cannot be loaded successfully

Common reasons and solutions for failure when loading paper into the printer.

The paper type is not in the list

Guidance on selecting an alternative paper type when the exact type is not available in the driver.

The printer printed on the wrong paper type

Troubleshooting steps if the printer uses the wrong paper type for a job.

An on hold for paper message

Explains why jobs are put on hold for paper and how to manage them.

The paper has jammed in the print platen

Detailed steps to clear paper jams occurring in the printer's main paper path.

The paper has jammed in the stacker

Instructions for clearing paper jams that occur in the printer's output stacker.

The printer reports unexpectedly that the stacker is full

Reasons why the printer might report the stacker is full prematurely.

Prints do not fall neatly into the basket

Tips for ensuring prints are collected properly in the output basket.

The cutter does not cut well

Troubleshooting steps if the automatic paper cutter is not functioning correctly.

The roll is loose on the spindle

Indicates a potential issue with the paper roll mounting on the spindle.

Troubleshooting print-quality issues

General advice

General recommendations for achieving optimal print quality and avoiding common problems.

Print-quality troubleshooting wizard

A guided tool to help diagnose and resolve common print quality problems.

Recalibrate the paper advance

Procedure to recalibrate paper advance for accurate dot placement and banding prevention.

Horizontal lines across the image (banding)

Diagnosing and fixing issues causing horizontal lines or banding in prints.

Lines are too thick, too thin or missing

Troubleshooting steps for lines appearing with incorrect thickness or being absent.

Lines appear stepped or jagged

Identifying and resolving issues where lines appear stepped or jagged in prints.

Lines print double or in the wrong colors

Addressing problems where lines print with duplication or incorrect colors.

Lines are discontinuous

Troubleshooting steps for lines appearing broken or discontinuous in prints.

Lines are blurred

Diagnosing and fixing causes of blurred lines and fuzzy print edges.

Line lengths are inaccurate

Improving the accuracy of line lengths in printed graphics and drawings.

The whole image is blurry or grainy

Resolving issues where the entire image appears blurry or grainy.

The paper is not flat

Addressing print defects caused by paper not lying flat, such as vertical stripes.

The print is scuffed or scratched

Reducing the risk of scuffs and scratches on prints, especially on coated paper.

Ink marks on the paper

Troubleshooting causes of ink marks appearing on the printed paper.

Black ink comes off when you touch the print

Addressing issues where black ink rubs off the print, possibly due to matte black ink on photo paper.

Edges of objects are stepped or not sharp

Improving the definition and sharpness of object edges in prints.

Edges of objects are darker than expected

Adjusting print settings when object edges appear darker than intended.

Horizontal lines at the end of a cut sheet print

Troubleshooting thin horizontal lines near the trailing edge of cut sheet prints.

Vertical bands of different colors

Diagnosing and resolving issues causing vertical bands of different colors in prints.

White spots on the print

Addressing white spots on prints, likely caused by paper fibers, dust, or coating material.

Colors are inaccurate

Steps to correct inaccurate colors in prints by checking paper type, calibration, and settings.

Colors are fading

Information on print fading, particularly with instant-dry photo paper, and lamination benefits.

The image is incomplete (clipped at the bottom)

Troubleshooting why parts of the image might be missing or clipped from the bottom.

The image is clipped

Diagnosing and resolving image clipping issues related to printable area discrepancies.

Some objects are missing from the printed image

Suggestions to avoid missing objects in output, especially with large-format jobs.

The Image Diagnostics Print

How to print and analyze the Image Diagnostics Print to diagnose printhead reliability.

If you still have a problem

Final troubleshooting steps and advice when other solutions do not resolve print-quality issues.

Troubleshooting scanner issues

Cannot access the network folder or HP Designjet SmartStream (if installed as an accessory)

Steps to resolve issues when the printer cannot access network folders or SmartStream.

Scanning to file is slow

Tips to locate and solve problems causing slow scanning to file, especially over a network.

Troubleshooting scan-quality issues

Random vertical lines

Diagnosing and fixing vertical streaks in scanned images, often caused by dust or miscalibration.

Wrinkles or folds

Addressing visible defects in scanned images caused by wrinkles or folds in the original document.

Line discontinuities

Troubleshooting issues where lines in scans appear broken or have small steps.

Grain in area fills when scanning plain paper

Addressing graininess that may appear in scanned images of area fills on plain paper.

Small color differences between adjacent CIS modules

Diagnosing slight color variations at the junction between adjacent scanner CIS modules.

Vertical light lines at the intersection between CIS modules

Resolving thin vertical bands appearing at CIS module intersections during scans.

Variable line thickness or missing lines

Troubleshooting variations in line thickness or missing lines in scanned CAD plots.

Inaccurately reproduced colors

Guidelines for achieving accurate color matching between originals and scanned copies.

Color fringing

Diagnosing and fixing color fringing, often caused by paper advance or miscalibration issues.

Clipping in dark or light areas

Resolving loss of detail in light or dark areas of scanned images.

Flare in the image when scanning glossy originals

Addressing flare in scanned images, possibly due to miscalibration or glossy originals.

Vertical red and green bands over white or black background

Troubleshooting vertical bands caused by scanner calibration issues.

The stop-start effect

Understanding scanned image defects resulting from the scanner stopping and restarting during operation.

Vibration

Diagnosing scanned image issues caused by vibration, possibly due to improper placement or lid closure.

Horizontal periodical banding

Identifying and resolving horizontal banding in scans, potentially due to a defective pressure roll.

Defocus, blurring and fading colors

Troubleshooting blurred images and faded colors, often related to scanner lid closure or original condition.

Incorrect paper advance, skew during scanning, or horizontal wrinkles

Resolving problems with originals moving incorrectly through the scanner, causing skew or wrinkles.

Vertical black band 20 cm wide

Diagnosing vertical black bands in scans caused by a failing CIS module.

The scanner damages some originals

Addressing issues where the scanner may cause vertical scratches on certain types of originals.

Completely wrong colors

Troubleshooting scans that display completely wrong colors, possibly due to failing CIS modules or calibration.

Vertical distortion

Resolving vertical distortion in scanned images, potentially caused by scanner lid sensor failure.

Object replication (ghosting)

Diagnosing and fixing image defects like ghosting in scanned images.

Clipping or incorrect scale factor when down-scaling in copies and prints

Addressing clipping or scale factor issues when reducing the size of images for copies or prints.

Incorrect edge detection, mostly when scanning tracing paper

Troubleshooting inaccurate edge detection, particularly when scanning tracing paper.

A copied or scanned image is very skewed

Resolving issues where scanned images appear significantly skewed.

The scanner diagnostic plot

Prepare the printer and the paper to print the diagnostic sheet

Instructions for setting up the printer and paper to print the diagnostic sheet.

Visual check for errors while printing the diagnostic sheet

Guide for visually inspecting the diagnostic plot for printing errors and defects.

Scan or copy the diagnostic plot

Options for evaluating the diagnostic plot by scanning or copying it.

Monitor calibration

Easy procedure for adjusting monitor brightness and contrast to view diagnostic patterns correctly.

Save the diagnostic plot for future use

Recommendation to save the diagnostic plot with the maintenance sheet for future reference.

Troubleshooting ink cartridge and printhead issues

Cannot insert an ink cartridge

Steps to resolve issues when an ink cartridge cannot be properly inserted into the printer.

Ink cartridge status messages

Explanation of various status messages related to ink cartridges.

Cannot insert the printhead

Troubleshooting steps for when the printhead cannot be correctly inserted.

The front-panel display recommends reseating or replacing the printhead

Actions to take when the printer prompts for printhead reseating or replacement.

Clean the printhead

Procedure for cleaning the printhead to resolve print quality issues and prevent clogs.

Align the printhead

Steps for performing automatic printhead alignment to ensure accurate colors and sharp edges.

Printhead status messages

List and explanation of possible printhead status messages and their meanings.

Troubleshooting general printer issues

The printer will not start

Recommended steps if the printer fails to power on or initialize.

The printer does not print

Troubleshooting common reasons why a file sent from the computer might not start printing.

The printer seems slow

Possible explanations for slow printer performance, including settings and network factors.

The printer behaves strangely

Guidance on restoring printer settings to factory defaults to resolve unexpected behavior.

Communication failures between computer and printer

Symptoms and solutions for communication problems between the computer and the printer.

Cannot access the HP Utility

Steps to resolve issues when the HP Utility cannot be accessed or does not work properly.

Cannot access the Embedded Web Server

Troubleshooting steps for accessing the printer's Embedded Web Server.

Cannot connect to the Internet

Guidance on resolving difficulties the printer may have connecting to the Internet.

Web Services issues

Information regarding issues with HP ePrint and related Web Services.

Alerts

Information on how the printer communicates alerts via front panel, EWS, or utility software.

Front-panel error messages

Text messages

List of text messages appearing on the front panel and their recommended actions.

Numerical error codes

List of numerical error codes displayed by the printer and their corresponding recommendations.

The system error log

Methods for accessing the printer's system error log for diagnostics.

Get help

Contact Support

Information on how to contact HP Support and what details to provide for assistance.

HP Support Center

Overview of resources available at the HP Support Center for Designjet printers.

HP Proactive Support

Details on enabling HP Proactive Support for preemptive issue identification and resolution.

Customer Self Repair

Information about HP's program for users to replace parts themselves for fast service.

Accessibility

Front Panel

Adjusting front-panel display brightness and loudspeaker volume for accessibility.

Embedded Web Server

Using the Embedded Web Server for printer status and actions without the front panel.

Printer specifications

Functional specifications

Details about the printer's ink supplies, paper sizes, and printing resolutions.

Physical specifications

Information regarding the printer's weight, dimensions, and width.

Memory specifications

Technical details about the printer's DRAM, virtual file-processing, and hard disk memory.

Power specifications

Information on the printer's power source, frequency, current, and typical consumption.

Environmental specifications

Operating and storage temperature, and humidity requirements for the printer.

Acoustic specifications

Sound power and pressure levels of the printer during different operational states.

Glossary

Index

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