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25 Troubleshooting general printer issues

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The printer will not start

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The printer does not print

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The printer seems slow

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The printer behaves strangely

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Communication failures between computer and printer

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Cannot access the HP Utility

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Cannot access the Embedded Web Server

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Cannot connect to the Internet

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Web Services issues

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Automatic file system check

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Alerts

242 Chapter 25 Troubleshooting general printer issues ENWW

Main Page

Introduction11
- Safety precautions12
- HP Start-Up Kit13
- Using this guide13
- Printer models14
- The printer’s main features15
- The printer’s main components16
- The front panel18
  - Sleep mode21
- Printer software21
- Turn the printer on and off22
- The printer’s internal prints23
Installing the software24
- Connect the printer to your network24
- Connect a computer to the printer by network (Windows)26
- Uninstall the printer software (Windows)26
- Connect a computer to the printer by network (Mac OS X)26
- Uninstall the printer software (Mac OS X)27
Setting up the printer28
- Introduction29
- Set up your Web-connected printer29
- Web Services manual configuration29
- Configure a scan-to-network or scan-to-FTP folder31
  - Example: Create a scan-to-network folder under Windows33
  - Example: Create a scan-to-network folder under Mac OS35
- Paper suitability options37
  - Paper mismatch action37
  - Roll switching options38
- Turn nesting on and off38
- Turn usage information on and off39
- Turn e-mail notifications on and off39
- Turn alerts on and off40
- Control access to the printer41
  - Front-panel security settings41
  - Embedded Web Server security settings41
- Require account ID42
- Set Windows driver preferences42
Network configuration44
- Introduction45
- Verify correct operation45
- Preconfigure network settings if required45
  - Tools for preconfiguration45
- Add the printer to your network system46
- Troubleshooting47
- Reset network parameters48
- Control network protocols49
  - Enable or disable network protocols49
- Front-panel menu items49
- Embedded services53
- Supported network protocols54
Personalizing the printer55
- Change the language of the front-panel display56
- Access the HP Utility56
- Access the Embedded Web Server56
- Change the language of the HP Utility57
- Change the language of the Embedded Web Server57
- Change the sleep mode setting57
- Change the auto-off setting57
- Change the loudspeaker volume58
- Change the front-panel display brightness58
- Change the units of measurement58
- Configure network settings58
- Change the graphic language setting59
- Manage printer security60
- Change your printer’s email address60
Paper handling61
- General advice62
- Load a roll onto the spindle63
- Load a roll into the printer66
- Unload a roll69
  - Quick procedure with paper on the roll69
  - Front panel procedure with paper on the roll69
- Load a single sheet70
- The stacker72
  - Manual printing with the stacker open73
  - Stacker pivoting cover separator74
- The basket75
- View information about the paper75
- Paper presets75
- Printing paper info76
- Move the paper76
- Maintain paper76
- Change the drying time77
- Change the retrieval time77
- Turn the automatic cutter on and off77
- Feed and cut the paper78
- Manual cut78
Working with two rolls79
- The uses of a multiroll printer79
- How the printer allocates jobs to paper rolls79
- Working with two high capacity rolls80
Printing81
- Introduction82
- Print from a USB flash drive82
- Print from a computer using the Embedded Web Server or HP Utility83
- Print by email85
- Print from a computer using a printer driver85
- Advanced print settings85
Scanning99
- Paper types suitable for scanning99
- Scan to file100
Copying103
Job queue management106
- The job queue in the front panel107
- The job queue in the Embedded Web Server or HP Utility109
Color management113
- Introduction114
- How colors are represented114
- A summary of the color management process114
- Color calibration114
- Color management from printer drivers116
- Color management from printer drivers (PostScript printers)119
  - HP Professional PANTONE Emulation119
  - Color emulation120
    - CMYK color emulation120
    - RGB color emulation121
- Color management from the Embedded Web Server122
  - Submit Job options122
    - Rendering intent122
    - Perform black point compensation123
- Color management from the front panel123
- Color management and the scanner124
Practical printing examples125
- Print from Adobe Acrobat126
- Print from Autodesk AutoCAD130
  - Using printer emulation133
  - Using clip contents by margins133
- Print from Adobe Photoshop134
- Print and scale from Microsoft Office136
Retrieving printer usage information149
- Get printer usage and accounting information150
- Getting Usage Information150
- Getting detailed job accounting information152
Handling ink cartridges and printhead154
- About the ink cartridges155
- Check the ink cartridges status155
  - HP Utility procedures155
- Remove an ink cartridge155
- Insert an ink cartridge157
- Safe mode158
- About the printhead158
- Check the printhead status158
- Remove the printhead159
- Insert the printhead163
- Storage of anonymous usage information166
Printer maintenance167
- Check printer status168
- Clean the exterior of the printer168
- Maintain the ink cartridges168
- Move or store the printer168
- Update the firmware169
  - Automatic firmware updates169
  - Manual firmware updates170
- Update the software170
- Printer maintenance kits170
- Secure File Erase170
- Disk Wipe171
Scanner maintenance172
- Clean the scanner’s glass plate173
- Replace the scanner’s glass plate176
- Calibrate the scanner181
Supplies and accessories183
- How to order supplies and accessories184
- Introduction to the accessories188
Troubleshooting paper issues189
- The paper cannot be loaded successfully190
- The paper type is not in the list191
- The printer printed on the wrong paper type192
- An “on hold for paper” message192
- The paper has jammed in the print platen194
- The paper has jammed in the stacker198
- The printer reports unexpectedly that the stacker is full199
- The printer displays out of paper when paper is available199
- Prints do not fall neatly into the basket199
- The print remains in the printer after printing has completed199
- The cutter does not cut well199
- The roll is loose on the spindle199
Troubleshooting print-quality issues200
- General advice202
- Print-quality troubleshooting wizard202
- Recalibrate the paper advance203
  - Recalibrating the paper advance procedure203
  - Return to default calibration204
- Horizontal lines across the image (banding)204
- Lines are too thick, too thin or missing205
- Lines appear stepped or jagged206
- Lines print double or in the wrong colors206
- Lines are discontinuous207
- Lines are blurred208
- Line lengths are inaccurate208
- The whole image is blurry or grainy209
- The paper is not flat209
- The print is scuffed or scratched210
- Ink marks on the paper210
  - Horizontal smears on the front of the paper210
  - Other smears on the paper211
- Black ink comes off when you touch the print211
- Edges of objects are stepped or not sharp212
- Edges of objects are darker than expected212
- Horizontal lines at the end of a cut sheet print212
- Vertical bands of different colors212
- White spots on the print213
- Colors are inaccurate213
  - Color accuracy using EPS or PDF images in page layout applications214
- Colors are fading214
- The image is incomplete (clipped at the bottom)214
- The image is clipped214
- Some objects are missing from the printed image215
- A PDF file is clipped or objects are missing216
- The Image Diagnostics Print216
  - Corrective action218
- If you still have a problem218
Troubleshooting scanner issues220
- Cannot access the network folder or HP Designjet SmartStream (if installed as an accessory)220
- Scanning to file is slow220
Troubleshooting scan-quality issues222
- Random vertical lines223
- Wrinkles or folds223
- Line discontinuities224
- Grain in area fills when scanning plain paper225
- Small color differences between adjacent CIS modules226
- Vertical light lines at the intersection between CIS modules227
- Variable line thickness or missing lines228
- Inaccurately reproduced colors228
- Color fringing229
- Clipping in dark or light areas230
- Flare in the image when scanning glossy originals231
- Vertical red and green bands over white or black background231
- The stop-start effect232
- Vibration233
- Horizontal periodical banding233
- Defocus, blurring and fading colors234
- Incorrect paper advance, skew during scanning, or horizontal wrinkles235
- Vertical black band 20 cm wide236
- The scanner damages some originals237
- Completely wrong colors237
- Vertical distortion238
- Object replication (ghosting)238
- Clipping or incorrect scale factor when down-scaling in copies and prints239
- Incorrect edge detection, mostly when scanning tracing paper240
- A copied or scanned image is very skewed240
The scanner diagnostic plot241
- Prepare the printer and the paper to print the diagnostic sheet242
- Visual check for errors while printing the diagnostic sheet242
- Scan or copy the diagnostic plot246
- Monitor calibration246
- Save the diagnostic plot for future use247
Troubleshooting ink cartridge and printhead issues248
- Cannot insert an ink cartridge249
- Ink cartridge status messages249
- Cannot insert the printhead249
- The front-panel display recommends reseating or replacing the printhead249
- Clean the printhead250
- Align the printhead250
- Printhead status messages251
Troubleshooting general printer issues252
- The printer will not start253
- The printer does not print253
- The printer seems slow254
- The printer behaves strangely254
- Communication failures between computer and printer254
- Cannot access the HP Utility255
- Cannot access the Embedded Web Server255
- Cannot connect to the Internet255
- Web Services issues256
- Automatic file system check256
- Alerts257
Front-panel error messages258
- The system error log261
Get help262
- Contact Support263
- HP Support Center264
- HP Proactive Support264
- Customer Self Repair265
Accessibility266
- Front Panel266
- Embedded Web Server266
Printer specifications267
- Functional specifications268
- Physical specifications269
- Memory specifications270
- Power specifications270
- Environmental specifications270
- Acoustic specifications270
Glossary272
Index275

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