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HP Z24U G3 User Manual

HP Z24U G3
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22
3) Place the new component on the PCB. Be sure that it matches the PCB footprint.
4) Solder the new component.
Function test
After repair, be sure to confirm that all functions are working.
Table 4-1: Function test
Test item
Operating description
Tool used
HDMI test
Confirm whether image displays
Computer or DVD player
DP test
Confirm whether image displays
Computer or DVD player
DP out test
Confirm whether image displays
Computer / DVD player and
other monitor
Type-C test
Confirm whether image displays and charging.
Notebook
RJ45 test
Confirm Network connection is normal.
Notebook and Network
socket
USB Hub Test
Confirm USB function of 4-USB Type-A working
normally.
Computer or Notebook
Support and troubleshooting
The following table lists possible problems, the possible cause or each problem, and the recommended
solutions.
Table 4-2: Solving common problems
Problem
Possible cause
Solution
Screen is blank or
video is flashing.
Power cord is disconnected.
Connect the power cord.
Monitor is turned off.
Power the power button.
NOTE: If pressing the Power
button has no effect, press
and hold the power button
for 10 seconds to disable the
Power button lockout
feature.
Master power switch is set to off.
Set the master power switch
on the rear of the monitor to
the On position.
Video cable is improperly connected.
Connect the video cable
properly.

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HP Z24U G3 Specifications

General IconGeneral
Screen Size23.8 inches
Resolution1920 x 1200
Panel TypeIPS
Aspect Ratio16:10
Contrast Ratio1000:1
Refresh Rate60 Hz
Color Gamut99% sRGB
Viewing Angle178° horizontal, 178° vertical
AdjustabilityHeight, Tilt, Swivel, Pivot
Response Time5ms
Ports1 x DisplayPort 1.4, 1 x USB-C
VESA Mount100 x 100 mm
Brightness300 cd/m²
Pixel Pitch0.2745 mm

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