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PART 3 - CX Lighting Control Panels Troubleshooting Guide
Troubleshooting Guide
The troubleshooting guide provides information about issues that can arise due to physical installation, wiring connections and
programming functionality. Every CX Panel is fully factory tested for all functionality prior to shipment and should be in proper
working order once mounted and connected. The issues listed below primarily occur due to wiring errors and/or incorrect
programming. HBA has attempted to make all connection requirements and programming steps clear and understandable, but
understands that issues can arise in the eld. Our hope is that we have details that will allow for corrections to be made using this
guide in most cases.
Should additional assistance be required HBA Technical Services can be called at 1 (800) 888-8006. Hours are M-F 8:00AM to
5:00PM CDT.
Line Voltage Power Connections
If the relay appears to stay on, (OFF) or closed, (ON),
1. Verify the Green indicator LED on the Relay Card is on if the relay should be closed and off if the relay should be open.
2. Check the continuity of the relay to verify the Relay is open or closed.
3. Check the Status of the Relay through the Controller Status function.
• The Relay may not be seen by the controller. Indicating a damaged relay or a loss of communication with the
motherboard.
• Power down and remove a known good relay and replace the relay that is questioned.
• If the known good relay is still not “seen” by the Controller it may be the Motherboard.
• If the known good relay functions correctly, then the questioned relay may need to be replaced.
Low Voltage Control Inputs
An input is not seen when programming.
1. If the Input is on a Relay card, verify the relay can be seen via the manual override section or the status section. If the Relay
is not seen either, the Relay may be suspect.
• Power down and remove a known good relay and replace the relay that is questioned.
• If the known good relay and input are still not “seen” by the Controller it may be the Motherboard.
• If the known good relay and input functions correctly, then the questioned relay/input may need to be replaced.
• An input device has been installed and it is not turning on or off
2. At the CX Panel input remove the low voltage wires. Use a 2 inch or jumper wire and jumper between 24V and the Control
terminal. This should simulate an input function, if the action does not occur, test via option 1 in Low Voltage Control Inputs.
3. Remove the Switch station from its location and walk it to the CX Panel input and connect the switch, occupancy sensor or
photocell to the input. Does it work?
• If not then it may be the device and the device may need to be replaced.
• If it does work, it may be the low voltage wire. Check the wires.
4. To check the wires remove the switch and short the 24V wire to the Control wire, does anything happen?
• If nothing happens the wire may need to be replaced.
• If it works then check the connections to the low voltage device and try again.
CX Dimming Card
“The Dimming card is not working.”
1. Verify the Card/Dimming channels are seen in the Controller.
2. Verify the dipswitches are set correctly, see Dimming Card instructions.
“Hot Swapping”
Hot Swapping is when an individual removes components of the CX Panel with the Main Power On. Items referred to as a CX component: CX
Motherboard(s), CX Dimming Card, CX Master/Secondary Card, CX Relays, CX Controller or the Ribbon Cable connecting the Controller to the
CX Motherboard. If this is Hot Swapping is done the Panel will be damaged and all CX components will need to be replaced.
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