Hunter Douglas Applause - Troubleshooting

OPERATION
12
Troubleshooting
Problem
The shade is hard to raise or lower, or will not raise or lower.
Solution
Make sure that the shade fabric is not caught between the installation
bracket and the headrail.
Check that the headrail and installation brackets are level and aligned. Shim
the installation brackets to level the headrail, if necessary.
Problem
The shade raises or lowers unevenly or the bottom rail is uneven when
fully raised.
Solution
Check that the headrail and installation brackets are level and aligned. Shim
the installation brackets to level the headrail, if necessary.
Check to see if there is an obstruction in the shade’s path. If the shade hits
an obstruction as it is lowered it will stop, but the cords in each cord rout
may become misaligned. See “Operate the Shade” on page10. This may
cause the shade to be angled or tilted when fully raised. If this occurs, do
thefollowing:

Raise the shade slightly.

Lower the shade completely to the sill. In some cases, pull gently on the
bottom rail to get it to drop completely.
IMPORTANT: If the shade is tilted when fully raised, do not pull harder on
the wand. It does not correct the tilt and may make it worse.
Adjust the shade. See “Level the Rail(s), If Necessary” on page9.
Problem
The shade will not fit into the installation brackets.
Solution
Check that the installation brackets are level and aligned. Shim the
installation brackets to level the headrail, if necessary.
Be sure the heads of the screws are flush against the installationbracket.
Check that the headrail is completely inserted into the installation brackets.
See “Install the Shade” on page8.