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Networking
Q. What is a PowerView™ Shade Network?
A. PowerView is a proprietary wireless radio frequency (RF) communication language from Hunter Douglas.
Similar to the Wi-Fi network in your home, the PowerView Shade Network refers to a unique PowerView RF
ID that allows communication between all the PowerView devices that share this unique RF ID.
Q. What is pairing to a network?
A. Pairing refers to joining multiple PowerView remotes with each other or with the Hub to the same PowerView
Shade Network. It is recommended that all PowerView items (window coverings, remotes, repeaters, and
Hub) be paired to one, unied network so they all communicate using the same PowerView Shade Network
radio frequency (RF) ID.
Q. Why would all my PowerView items need to be on the same network?
A. A consequence of not having all PowerView items on the same network is that a PowerView Hub only
recognises one PowerView Shade Network. If a Hub is introduced after you have Grouped shades to
one or more remote devices (ex. Pebble
®
or Surface remotes) that have not been paired to the same
PowerView Shade Network, then the Hub will be unable to Discover or communicate with all the PowerView
items. By having one, unied Single Network ID, the PowerView Hub will be capable of Discovering and
communicating with all the PowerView items in your home that are on the network, even if you have
separate remotes used to operate different rooms of shades.
Q. When should I pair?
A. It is recommended that remotes be paired any time there are multiple PowerView remotes in a home.
Always pair all PowerView remotes to one, unied Single Network ID at the beginning of every PowerView
installation. This eliminates problems should the PowerView Hub be introduced later.
If an order comes with the multiple remotes AND a Hub, pair all remote devices first, then pair the Hub to
that Single Network ID.
Q. How is duplicating a remote and pairing multiple remotes different?
A. Duplicating takes all of one remote’s information (Groups, Favourite, and radio frequency PowerView Shade
Network ID) and copies that exact information onto another remote. This allows the user to have multiple,
interchangeable remotes to operate the same Groups of shades, regardless of which remote is used.
Pairing, on the other hand, does not copy a remote’s Groups or Favourite information to another remote.
Instead, pairing places multiple remotes on a unied PowerView Shade Network for the home.
PowerView Pebble Remote and PowerView Surface Remote
Q: Can I use my PowerView Pebble Remote or PowerView Surface Remote to operate my
PowerRise
®
shades?
A: The PowerView components use a different communication method from the previous Platinum
Technology platform and cannot be used to control older LUXAFLEX
®
products.
Q: Can I purchase additional PowerView Pebbles, Remotes or Scene Controllers?
A: Additional PowerView Pebble and Surface mounts can be ordered if desired. Remotes and Scene
Controllers cannot be ordered individually; they must be ordered either with a Pebble or Surface mount.
FREQUENTLY ASKED QUESTIONS
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