Message Cause Action
Empty battery
The product cannot find the charging
station.
Change the position of the
Virtual
guide
. Refer to
To examine where to in-
stall the Virtual guide on page 22
.
Check the installation settings about
how to find the charging station. Refer
to
To find the charging station on page
34
.
The battery is spent. Replace the battery. Refer to
Battery
on page 44
.
The charging station’s antenna is de-
fective.
Check if the indicator lamp in the
charging station flashes red. Refer to
LED indicator lamp on the charging sta-
tion on page 54
. This problem re-
quires action by authorized service
technician.
No drive
The product has hit an obstacle and
stopped or the wheels cannot move on
the wet grass.
Free the product and rectify the reason
for the lack of drive. If it is due to wet
grass, wait until the lawn has dried be-
fore using the product.
The work area includes a steep slope. Maximum guaranteed slope is 45%.
Steeper slopes should be isolated. Re-
fer to
To install the Virtual boundary in
a slope on page 21
.
The
Virtual guide
is not laid at an angle
on a slope.
If the
Virtual guide
is put on a slope, it
must be laid diagonally the slope. Refer
to
To examine where to install the Vir-
tual guide on page 22
.
Wheel motor over-
loaded
Grass or other objects is wound around
the drive wheel.
Examine the drive wheel and remove
grass or other objects.
Charging station
blocked
The contact between the charging
strips and contact strips may be poor
and the product has made a number of
attempts to charge.
Put the product in the charging station
and check that the charging plates and
contact plates make good contact.
An object is obstructing the product. Remove the object.
The charging station is tilted or bent. Confirm that the charging station is
placed on a fully flat and horizontal
ground. The charging station must not
be tilted or bent.
Stuck in charging
station
The product slips on the baseplate. Clean the baseplate.
There is an object in the way of the
product preventing it from leaving the
charging station.
Remove the object.
48 - Troubleshooting 1460 - 002 - 06.04.2020
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