You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the DS Storage Manager online
help or in the documents that are provided with your system and software. The
information that comes with your system also describes the diagnostic tests that
you can perform. Most subsystems, operating systems, and programs come with
information that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the information
for the operating system or program.
Using the documentation
Information about your IBM system and preinstalled software, if any, is available in
the documents that come with your system. This includes printed books, online
documents, readme files, and help files. See the troubleshooting information in your
system documentation for instructions for using the diagnostic programs. The
troubleshooting information or the diagnostic programs might tell you that you need
additional or updated device drivers or other software.
Finding DS5020 and DS4000-family readme files
1. Go to the following Web site:
www.ibm.com/systems/support/storage/disk/
2. Click the link for your storage subsystem (for example, DS5020).
3. When the subsystem support page opens, click the Download tab.
4. Under the Download tab, click Storage Manager, firmware, HBA, tools,
support & pubs (including readmes).
5. Click the applicable tab for the type of readme file that you are looking for:
v Firmware
v Storage Mgr
v HBA
v Tools
A table displays as you click each tab.
6. In the table, click the applicable link in the Current version and readmes
column.
7. Click the link for the readme file.
Web sites
The most current information about DS5020 storage subsystems and DS Storage
Manager, including documentation and the most recent software, firmware, and
NVSRAM downloads, can be found at the following Web sites.
DS4000 and DS5000 Midrange Disk Systems
Find the latest information about IBM System Storage disk storage systems,
including all of the DS4000 and DS5000 storage subsystems:
http://www.ibm.com/systems/support/storage/disk
IBM System Storage products
Find information about all IBM System Storage products:
http://www.ibm.com/systems/storage
Support for IBM System Storage disk storage systems
Find links to support pages for all IBM System Storage disk storage
systems, including DS4000 and DS5000 storage subsystems and
expansion units:
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