10.1 > Troubleshooting
The terminal IP address is unknown or it is not possible to connect to the terminal
Use terminal interface to configure a valid set of network parameters in your terminal.
The sensor is switched off
Check that the database contains at least one record.
Check that the identification mode is enabled.
The terminal returns erratic responses to Ping commands
Check the subnet mask.
Ask the network administrator for the correct value.
Check that each device connected to the network has a different IP address.
10.2 > Technical Support and Hotline
North America:
Mail: cscenter@morpho.com
Tel: +1 888 940 7477
South America:
Mail: cscenter@morpho.com
Tel: +1 714 575 2973
South Africa:
Mail: sec.san.bio.support@morpho.com
Tel: + 27 11 286 5855
India:
Mail: support.morphoindia@morpho.com
Tel: 0120-4699900
Europe and rest of the world:
Mail: hotline-biometrics@morpho.com
Tel: +33 1 30 20 30 40
(9H00am to 5H30pm French Time, Monday to Friday)
Web site
For the latest firmware, software, document releases, and news, please check our websites :
North and South America: e-mailing cscenter@morpho.com with your name, phone number, product
serial number and “Send Links For MorphoWave Compact Documents” in the subject line
Other countries: please visit our web site www.biometric-terminals.com (To get your log in and
password please contact your sales representative).
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