Ier N0C902A - The Printer Does Not Receive Print Data; The Paper Is Not Feeding

IER 560 COMBO PRINTER
User Guide
Page 49
N0C902A Rev. 2
Sept. 14, 2010
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5.1.2. THE PRINTER DOES NOT RECEIVE PRINT DATA
Note: If necessary, to facilitate access to the rear of the printer,
unload the paper, see page 42.
 Power down the printer (set the power switch to the 0-
position).
 Check the connection of the data cable to the printer
connector and to the IT system (computer, network, hub,
etc.).
 Restart the printer (set the power switch to the I-position)
and check that the Online indicator is steadily lit.
Note: If necessary, reload the printer with paper, see page 32.
 Send a print command from the host system; the printer
should execute the requested printing.
If all these steps are not effective, call the help desk.
5.1.3. THE PAPER IS NOT FEEDING
 Try to target the problem by reading the message on the
printer's control panel display.
 Unload the paper and then reload it; this will allow the
paper path to reinitialize.
 Ensure that no paper chaff remains in the paper path and
is preventing the feeding of documents.
If, after all these steps, the problem persists, call the help
desk.