To maximize the life of the thermal paper rolls, do not store them where
they are exposed to fluorescent light, UV light, high humidity (above
65%) or temperature (above 25° C or 77° F) for long period of time. Do
not place them near vinyl, plastics, adhesives, shrinkwraps, wet-toner
copiers, or carbon paper for prolonged periods.
Order thermal paper that meets the following specifications:
Roll Width 58 mm (2 ¼”)
Roll Diameter 40 mm (1.57”)
Roll Length 17 m (55’)
19 – Troubleshooting
Receipt paper is Jammed
To avoid paper jams:
Tear the receipt by pulling the paper backward
Hold down the yellow [Corr] key for 2 seconds to advance the
paper
To clear a paper jam:
Remove the paper roll and reinsert it
Card Reader Does Not Work Properly (cards are not being read)
1. When sliding the card through the reader, make sure the magnetic
stripe on the card is facing the US$Direct iCT250 display screen
2. Swipe the card at a faster or slower steady speed
3. Swipe the card in the other direction
4. Inspect the magnetic stripe on the card to make sure it is not
scratched or badly worn. To determine if the problem is with the
card, ask the customer for another card, or try swiping the card on
another terminal
Terminal Is Not Working Properly
1. Make sure the power cable connector is fully inserted into the back
of the terminal
2. Restart the terminal by unplugging the power cable and then
plugging it back in, or by holding down the [Corr] key and [.,#*] at
the same time
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