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WARRANTY PROVISIONS
IMPORTANT
Warranty terms mentioned above are based
on domestic use only. Any non-domestic
applications will be covered by a 12 months
warranty. Service intervals may need to be
increased depending on commercial usage.
For additional information please contact
Intergas Heating Ltd.
1. The installer must be registered with F-Gas or REFCOM and
complete the Intergas Commissioning Checklist in full at
the time the Hybrid is installed. The checklist must be made
available and can be found at the back of the installation
instructions. The Intergas Commissioning Checklist must be
retained on site by the owner/occupier for inspection during
an engineer's visit.
2. The Hybrid and Intergas system filter* must both be registered
for warranty with Intergas by either the installer or you the
householder, within 30 days of the Hybrid being installed. For
the new build properties, this must be done within 30 days of
the sale being completed. if these conditions are
not met, the warranty will not be valid.
(*Intergas system filter must be installed on the same date as
the Hybrid and registered for warranty at the same time).
The product must be registered via the internet at
www.intergasheating.co.uk or on the Intergas MiREG
website www.myintergasregistration.co.uk or by returning
the warranty card.
If the above conditions are not meet this warranty will be
limited to 12 months from the date of installation or date
of Manufacture, as recorded on the Intergas commissioning
checklist.
3. The Hybrid must be serviced annually by an F-Gas or REFCOM
registered Engineer in accordance with manufacturer's
instructions.
4. Service details must be recorded in the service work record
or provide proof of service which must be available for
inspection.
5. The cost of the annual service is not included in the warranty.
6. Only Hybrid component failures are covered by the warranty.
The warranty does not cover any connected system or
accessories such as time switches, thermostats, motorised
valves, external pumps and so on.
7. Any repair carried out under the terms of this warranty does
not extend the warranty beyond its original period
8. If the Hybrid breaks down, Intergas may ask you* (Homeowner
or Installer) to pay a deposit before we visit to complete the
repair. We will return the deposit in full if we find a fault that
is covered by the warranty. We may keep the deposit if we
cannot access the property at the time we have arranged with
you to visit or we find other conditions of this warranty have
not been met.
9. The system must be flushed and cleansed in accordance with
BS7593:2019.
10. If any failure is caused by contaminated water in the system
the engineer visit and failed parts becomes chargeable.
11. All installation, non Hybrid or external system faults calls will
be charged to the home owner/occupier.
12. Roof space installation to BS6798:2014 Require a permanently
fixed lo ladder to access installations in los or attics.
Adequate lighting and permanently fixed flooring must also be
present.
13. Engineers will not carry out repairs if they think accessing
any part of the Hybrid would be a risk to Health and Safety. A
responsible adult must be at the property to give our engineer
access to the Hybrid indoor and outdoor units.
14. If the indoor unit is in a cupboard, there must be enough room
for the engineer to work (the minimum area as set out in the
installation instructions). We are not responsible for removing
cupboards, kitchen units, trims etc to gain access for repairs.
15. When connected to a 3rd party boiler, Intergas heating ltd will
not be held responsible for any issues of operation or electrical
communication that prevents the correct functionality of
the Hybrid system wether via OpenTherm protocol or on/o
control. Engineer call outs may be chargable and not covered
under the terms of this warranty if the fault is diagnosed to the
3rd party Natural gas, LPG or oil fired appliance.
16. The central heating system must be maintained in accordance
with the Benchmark Guidance on water Treatment in Central
Heating Systems & BS7593:2019, we recommend the use of
Fernox, Sentinel or Adey products, Inhibitors & filters. It is
important that the correct concentration of water treatment
is maintained for the life of the Hybrid unit, should we attend
a warranty call Intergas reserve the right to take system water
samples and should they fail the aforementioned requirements
then the warranty will be void and the call will become
chargeable. (Intergas system filter must be installed & registered
at the same time as the Xtend Indoor and outdoor units for the
enhanced warranty period).
17. If the unit suers a breakdown you should contact Intergas
Heating on 01527 888000 selecting option 2. Our normal
working hours, excluding Bank Holidays are:
8.00am – 5.00pm Monday to Friday
8.00am – 5.00pm Monday to Friday
Website: www.intergas.co.uk
Technical & Service: service@intergas-heating.co.uk
Installers are required to carry out installation, commissioning and
servicing work in accordance with the manufacturers instructions
and any current regulations in force at that time.
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