ZeroWire Installation Manual 41
Troubleshooting
• Check the serial number, web access passcode, user name and PIN codes match
those in the ZeroWire.
• Web Access Passcode must not be 00000000.
• User Name must be entered with a space between the first and last name and with
correct capitalization.
• If connected by Wired LAN, check the cable is plugged in and that the connection is
working.
• If connected by WiFi LAN, check the connection is working.
• If switching between WiFi and Ethernet modes, logout of webpage, keypad
programming, and app to end current session. This allows the panel to reconnect on
the new mode.
• Check Settings – Network – Enable UltraSync is ticked.
• Check that your mobile device has access to the internet (e.g. open a web browser).
• Try disabling WiFi on your device once the ZeroWire is configured, and using the
3G/4G data connection of your device with the UltraSync + app.
• Check the UltraSync servers are correct under Advanced – UltraSync:
a. Ethernet Server 1 - zw1.ultraconnect.com:443
b. Ethernet Server 2 - zw1.zerowire.com:443
c. Wireless Server 1 - zw1w.ultraconnect.com:8081
d. Wireless Server 2 - zw1w.zerowire.com:8081
• Power cycle connected equipment including ZeroWire and customer supplied router(s).
Using the UltraSync + app
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