Intermec 3400

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Troubleshooting
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This chapter provides some hints for troubleshooting error messages that the printer
sends to the host and problems you may experience with the printer.
Troubleshooting Checklist
Even though Intermec designed your printer to operate under harsh conditions,
you may still encounter a printer operation, print quality, or communication
problem at some time. You can easily fix most of the errors you encounter and
consequently not delay operation of the printer for very long.
To troubleshoot your printer
1. First try cleaning the printer components and checking all of the
connections. See Chapter 3, “Maintaining the Printer,” for details.
2. If cleaning the printer and checking the connections does not solve the
problem, use the following tables to locate the symptom. Follow the
solution in the table to fix your problem.
If you receive an error message, refer to your IPL Programming Reference Manual
for a complete list of error messages and their solutions.
If the problem persists, contact your Intermec Customer Service Representative
(1-800-755-5505) from North America. If you are an international customer,
contact your local Intermec representative.
Printer Operation Problems
If your printer is not operating correctly, try locating the problem in the table
below:
Symptom Possible Causes Solution
No power or loss
of power.
You have damaged or
disconnected the AC power
cable.
Make sure you have plugged the power cable
into both the printer and an outlet or power
strip. Replace the cable if damaged.
Printer circuit breaker tripped. Turn the printer off, then back on again.
Labels stop
feeding through
the printer.
Printer is out of media. Load new media. Refer to Chapter 1, “Getting
Started,” or Chapter 2, “Operating the Printer.”
You have loaded the label stock
incorrectly.
Check the media path. See Chapter 1, “Getting
Started,” or Chapter 2, ”Operating the Printer.”