Intermec 3400

HelvC
NugFont
Code39
Troubleshooting
4-5
4
Printer Operation Problems (continued)
Symptom Possible Causes Solution
Printer is not
communicatin
g
,
not printin
g
, or
not printin
g
properly.
Corrupt or incorrect information
in printer memory.
Reset the memor
y
to return the printer to its
default confi
g
uration. For help, see “Resettin
g
the Memor
y
on Your Printer” in Chapter 6.
After
y
ou reset the memor
y
, power off the
printer and return the DIP switches to the
required settin
g
. For help, see “Confi
g
urin
g
the
Serial Port for Communications” in Chapter 1.
Print Quality Problems
If your labels are not printing properly, check the following table to locate the symptom and correct the
problem.
Symptom Possible Causes Solution
Blotches printin
g
on labels.
Dirty printhead. Clean the printhead. For help, see “Cleanin
g
the
Printhead” in Chapter 3.
Dirty media path or rollers. Clean the media path. For help, see “Cleanin
g
the Media Guides and Media Path” in
Chapter 3.
Poor qualit
y
label or ribbon
stock.
Use onl
y
Intermec label and ribbon stock to
ensure superior print qualit
y
and product
performance.
Printin
g
is too
light or too dark.
Incorrect darkness ad
j
ust control
setting.
Ad
j
ust the knob to achieve the best print qualit
y
.
For help, see “Ad
j
ustin
g
the Print Darkness” in
Chapter 5.
Incorrect media sensitivit
y
setting.
Chan
g
e sensitivit
y
settin
g
to match the t
y
pe of
media
y
ou are usin
g
(for help, see “Settin
g
the
Media Sensitivit
y
Number” in Chapter 2). If
y
ou
set the sensitivit
y
settin
g
correctl
y
, tr
y
chan
g
in
g
the dark adjust.
Poor qualit
y
label or ribbon
stock.
Use onl
y
Intermec label and ribbon stock to
ensure superior print qualit
y
and product
performance.
Dirty printhead. Clean the printhead. For help, see “Cleanin
g
the
Printhead” in Chapter 3.