Chapter 4 — Maintaining the Computer
CK61 Mobile Computer with Windows Mobile User’s Manual 107
Before sending the CK61 in for service, save its data and configuration.
Intermec is responsible only for the keypad and hardware features to match
the original configuration when doing repairs or replacements.
Problems While Operating the Computer
Problem Solution
You press I to turn on the CK61 and nothing happens. Make sure the backlight is on by pressing E.
Make sure you have a charged battery installed correctly.
For help, see “Using the Battery” on page 13.
The battery may be discharged. Replace the battery with a
spare charged battery, or charge the battery.
Perform a warm boot.
The Battery status LED is on. • If the battery status LED is a steady green, the battery is
more than 95% charged and unit is on a charger.
• If the battery status LED is blinking red, then the
battery is low. The speed of the blinking increases as the
battery power gets increasingly lower.
• If the battery status LED is a steady red, the main bat-
tery is on charge.
• If the battery status LED is a steady amber for more than
12 hours, then replace the battery pack.
The CK61 appears to locked up and you cannot enter data. • Press and hold the to turn off the CK61, then press the
power switch again to turn on the CK61.
• Press and hold the power switch for ten seconds to warm
boot the CK61.
• Perform a cold boot on the CK61. See “Performing a
Clean Boot” on page 4.
• Try reloading the firmware. See “Upgrading the
Operating System on Your Computer” on page 102.
• If the CK61 does not boot or reset, contact your local
Intermec representative for help.
Problems While Configuring the Computer
Problem Solution
You scan a configuration command, such as Beeper
Volume, and you hear three low beeps.
If you are working in the Intermec Settings applet, you
cannot scan configuration commands. Exit the applet to
scan configuration commands.
You scan or enter an option for the Scanner Model
configuration command and you hear three low beeps.
You may have scanned or entered a Scanner Model
command that does not apply to the type of scanner that
you have installed. Try scanning or entering the Scanner
Model command again and select an option for the type of
device you are using.
You cannot type a character on the keypad or you can only
type uppercase or lowercase letters.
You may have locked a modifier key on the keypad. Check
the CK61 status bar to see if it contains an icon with a
locked symbol. Press the necessary key sequence to unlock
the key. See “Using the Keypad” on page 18.
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