Chapter 5 — Troubleshooting and Maintaining the CV30
CV30 Fixed Mount Computer With Windows CE User’s Manual 81
Troubleshooting the CV30
If you send the CV30 in for service, it is your responsibility to
save the computer data and configuration. Intermec is
responsible only for ensuring that the hardware matches the
original configuration when repairing or replacing the computer.
Problems While Operating the CV30
Problem Solution
You press Power and nothing
happens.
Try these possible solutions in order:
• Make sure the brightness is not set all the way to the
darkest or lightest setting. Press and hold the Brightness
button until you reach the desired contrast level.
• Make sure the backlight is on by pressing the Brightness
button.
• Make sure you are connected to a power supply.
• Reset the CV30. For help, see “Resetting the CV30” on
page 9.
The Battery light is on. The backup battery needs to be replaced immediately.
The CV30 appears to be locked
up and you cannot enter data.
Try these possible solutions in order:
•Press Power to turn off the CV30 and then turn it back on.
• Press and hold the Power button for 5 seconds to reset the
CV30.
• Clean boot the CV30. For help, see “Troubleshooting the
Boot Process (Clean Booting)” on page 89.
• Try reloading the operating system. For help, see
“Upgrading the CV30” on page 86.
• If the CV30 will not reset or boot, contact your local
Intermec service representative for help.
You tap the screen and nothing
happens.
Align your screen. For help, see “Aligning the Touch Screen”
on page 7.
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