Chapter 3 — Troubleshooting and Maintaining the PW50
28 PW50 Workboard Printer User Guide
Troubleshooting the PW50
You may have printer operation, print quality, or printer
communication problems at some time during the life of the PW50
printer. It is easy to fix most of the problems and you will find
solutions in “Troubleshooting Printer Problems and Finding
Solutions” on page 29. If you cannot find the answer to your
problem, you may need to contact Product Support.
Contacting Product Support
Before you call Intermec Product Support, you may want to visit
the Intermec technical knowledge base (Knowledge Central) at
intermec.custhelp.com to review technical information or to request
technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support.
To talk to an Intermec Product Support representative in the U.S.A.
or Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to www.intermec.com and click
Contact to find your local Intermec representative.
Before you call Intermec Product Support, make sure you have the
following information ready:
• Printer serial number
• Firmware type and version
• Bluetooth or serial port settings
You can find all of the information listed above on a testprint page.
For help, see “Printing a Testprint” on page 12.
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