Intermec SR30

Chapter 3 — Troubleshooting and Maintaining the SR30
18 SR30 Handheld Scanner User’s Guide
Troubleshooting the SR30
If you have problems using the SR30, use this chapter to find a
possible solution.
Calling Product Support
To talk to an Intermec Product Support representative:
• In the U.S.A. and Canada, call 1-800-755-5505
• Outside the U.S.A. and Canada, contact your local Intermec
representative. For help, go to www.intermec.com > About
Us > Contact Us.
Before you call Intermec Product Support, make sure you have
the following information:
• SR30 firmware version
• SR30 decode version
• SR30 sub-system version, which includes Host Interface
Processor (HIP) firmware and electronic hardware version
To get the firmware version, decode version, and sub-system
version
1 Run an application that can accept bar code information
from the SR30:
• If you are using a USB or keyboard wedge cable, use
Microsoft® Notepad.
• If you are using an RS-232 cable, use the EasySet ISCP
Terminal window. For help, see the EasySet software.
2 Scan one of these bar codes:
Get Firmware Version
Get Decode Version
Get Sub-System Version