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Section 5. Troubleshooting
5.1 AllButtonandOneTouchQuick
TroubleshootingGuide
Symptom Problem Possible Solution
Power Center override switches
operate when in Service or
Time Out Mode, but the control
panel is completely dead (no
lights on, no display).
Power supply problem. Check connection of the outside two wires (red
& green) of the four conductor cable. If wired
correctly, check the voltage between these two
wires. Voltage for an All Button system should
be 7+ VDC and for a OneTouch system, 8+ VDC
(use the higher voltage for a mixed system).
All LEDs are on at the control
panel and the part # and
revision letter of the control
panel software are displayed.
The override switches at the
power center operate as they
should.
Control panel is not
communicating with the power
center PCB.
Check the two center wires (black & yellow)
of the four conductor cable. Also check the
installation of the PPD on the power center PCB.
If the PPD is not seated correctly the system will
not communicate.
All LEDs are on at the control
panel and the part # and
revision letter are displayed, but
override switches at the power
center do not operate at all.
1. Damaged or improperly
installed PPD.
2. Damaged power center
PCB.
1. Check alignment of the PPD.
2. If PPD is installed correctly, replace the
power center PCB.
Some buttons do not operate
from the control panel, nor
from the power center override
switches.
Wrong PPD chip installed at
the power center PCB.
Check part number and revision letter by
pressing the reset button at the control panel.
The second part number and revision letter
displayed is for the PPD indicating which model.
System locked up. Microprocessor locked. Turn off power to the system. Disconnect battery
and turn on power. Reconnect the battery and
reset time and date.
Programs do not run at the
correct time.
AquaLink does not display
correct time and date.
At the control panel set correct time and date.
In Diagnostics check battery level. If LOW
BATTERY is displayed, replace battery to ensure
correct time and date are maintained.
One button on the Four
Function Remote or SpaLink
RS does not operate.
Check programming first. If
the Four Function Remote or
SpaLink RS is programmed
correctly, the button may be
shorted.
Replace the Four Function Remote or SpaLink
RS. Use MENU, REVIEW, SPA SWITCH (or
SPA LINK) to check programming.
Pool cleaner booster pump
turns on without the filter pump
being on, and can run with the
spa on.
System is not recognizing DIP
switch #1 is on. Note: before
turning on any DIP switches,
first turn off all equipment.
Turn off all equipment buttons, then turn off
power to the system, finally turn off, then on, DIP
switch #1. Turn on power and test system.
Cannot assign cleaner JVA. DIP switches not set correctly. DIP switch #1 must be off, and DIP switch #7
must be on to assign the cleaner JVA to an
auxiliary (Revision F or older).
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