You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
• Service Request Manager: hps://support.juniper.net/support
• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
NOTE: For internaonal or direct-dial opons in countries without toll free numbers, see hps://
support.juniper.net/support.
If you are contacng JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an exisng case, or press the star (*) key to be routed to the next available support
engineer.
The support representave validates your request and issues an RMA number for return of the
component.
Pack an EX4100 and EX4100-F Switch or EX4100 Component for
Shipping
IN THIS SECTION
Pack an EX4100 and EX4100-F Switch for Shipping | 225
Pack EX4100 Switch Components for Shipping | 226
If you are returning the switch or component to Juniper Networks for repair or replacement, pack the
item as described in this topic.
Before you pack the switch or component, ensure that you have:
• Followed all the steps listed in Contact Customer Support to Obtain a Return Material Authorizaon.
• Retrieved the original shipping carton and packing materials. Contact your JTAC representave if you
do not have these materials, to learn about approved packing materials (see Contact Customer
Support to Obtain a Return Material Authorizaon).
• Ensure that you understand how to prevent electrostac discharge (ESD) damage (see "Prevenon of
Electrostac Discharge Damage" on page 254).
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