Kinvent K-Grip - Troubleshooting; Sensor Difficulties

K- SENSORS User Manual
Troubleshooting
If any dif
ficulties occur while using the system check if the symptoms appear in the
following list. For further assistance please visit KINVENT's website or use the Kinvent
Physio app assistance menu: “support”.
Sensor difficulties
Symptom
Actions
The sensor isn't
turning on
1. Connect a known working charger with a known working
USB cable and charge the sensor for a minimum of 30 min.
Plug and unplug the usb cable, an orange or green light
should come on after a short while.
2. Press the On/Off button until an audible click is heard and
felt.
3. If you suspect failure, contact your distributor or check our
website for the replacement scheme or contact directly
using the K PHYSIO assistance menu
While having
closed the app,
the sensors
keeps the Blue
LED on
1. Make sure the app is closed. On Android hold the "Home"
button or press the "Recently Used Apps" button to view
the list of running apps. To close the app, swipe it to the left
or to the right
2. Turn off the Bluetooth on the tablet or smartphone sensor.
3. Press the on/off push button for 5 sec to force it to turn off
The sensor isn't
shutting down
after 10 minutes
of inactivity
1. Check if an active connection is on (indicated by blue light)
and close the application/bluetooth. Press optionally the
on/off push button for > 5 sec to force shut down the sensor.
2. Make sure that no load is applied on the sensor.
3. If the issue persists, you can use the on-screen instruction on
the app for resetting the baseline.
A calibration
error message is
shown.
1. Close the app and try again while making sure that no load is
applied on the sensors. For K-Force Plates / K-Deltas make
sure the surface is flat and all feet are in contact with the
ground and the platform does not wobble. For K-Move
please do not move/bump the sensor while calibrating.
2. Contact KINVENT for scheduling a calibration. Calibration
should be performed annually or sooner if special conditions
apply.
A part is
damaged/ lost
1. Please contact KINVENT to arrange a replacement spare part.
28 © 2022 KINVENT Biomecanique E2022C_EN