54 A-61931 April 2021
5 Troubleshooting
Self-help for problems
Use the chart below as a guide to help resolve the situation, before
calling Technical Support. The self-help page for your scanner is also a
good resource:
www.alarisworld.com/go/S2070support
www.alarisworld.com/go/S2080wsupport
Problem Possible Solution
Scanner will not scan/feed pages Check that:
• the power adapter is plugged securely into the back of scanner and the
wall outlet.
• the wall outlet is not defective (call a licensed electrician).
• the PC was restarted after installing the software.
• page(s) are in contact with feed rollers and the paper present sensor.
• scanner power light is on and the display screen indicates the scanner
is ready.
No images are being displayed If you are scanning one-sided pages, be sure the side you want to scan
is facing the right way — for front side scanning, face down; for back side
scanning, face up. For more information, see “Getting your pages ready
to scan” on page 18.
Pages are jamming or multiple pages
are feeding
To remove a jam:
IMPORTANT: Do not pull the jammed page out of the scanner;
open the scanner cover first.
• Remove any jammed page(s) from inside the scanner.
• Close the scanner cover.
To reduce future jamming or multifeeding, see “Paper handling
challenges and solutions” on page 29.
Paper is too wide for input tray • Move side guide lock to LTR setting, if it is on A4 setting.
• For oversize pages, see “Oversize paper” on page 35.
Images are not being cropped correctly • If the cropping options (Automatically Detect and Straighten or
Automatically Detect) are enabled and your images are not being
cropped correctly, clean the imaging area. See “Cleaning the imaging
area” on page 46.
• Straighten pages in the input tray.
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