www.kodak.com/go/aiosupport 117
KODAK OFFICE HERO 6.1 All-in-One Printer
Getting help on the Web
For more troubleshooting information:
Cannot send or
receive a fax
• Make sure that the wall phone line is plugged into the Line in port.
• Verify that the wall jack works by plugging in a phone and checking for a dial tone.
• Verify that Regions is set to the correct country code.
– Press Home.
– Press or to select Printer Settings, then press OK.
– Press to select Country/Region, then press OK.
– Press or to select your country, then press OK.
• If you are connected to a DSL phone line, make sure you have a DSL filter connected
to the phone jack.
For more information, go to www.kodak.com/go/hero6_1support, then type Fax in the
search field
Error codes/messages
or other problems you
cannot resolve
•Go to www.kodak.com/go/hero6_1support, then type your error code or message.
If you need to contact Kodak (see www.kodak.com/go/contact), have the following
information available:
• KODAK Service Number (located inside the printer when you open the access door)
• Printer model number (located on the control panel)
• Computer model, operating system, and version of Home Center Software
• Exact wording of any error message(s) and the error code
Problem Possible Solutions
Get help with wireless networking. www.kodak.com/go/inkjetnetworking
Search our knowledge base of Answers to
Questions.
www.kodak.com/go/hero6_1support
Download the latest firmware and software for
optimal printer performance.
www.kodak.com/go/hero6_1downloads
Check the Extended User Guide for detailed
instructions and the recommended system
requirements
www.kodak.com/go/hero6_1manuals
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