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As an owner and operator, it is your responsibility and obligation to
inspect and return your coach to an authorized dealer for repairs as
required. Your authorized selling dealer is always your first choice
and he certainly has continued interest in your satisfaction. As your
manufacturer, we recommend that inspection and service be
performed by your selling dealership.
If you are traveling and are unable to locate an authorized KZ
dealer, or an authorized dealer for the component needing service,
please call our customer service office at (866-472-5460). Service at
a non-authorized dealer MUST have prior authorization. You may be
asked to return any mechanical parts that were replaced before
reimbursement consideration is made. Unauthorized or improper
repairs may void the warranty of that component. Always keep your
owner’s manual along with a copy of your warranty registration with
you when traveling.
Season Site
When placing your unit on a camp site in the spring and returning it
in the fall to your home, it’s classed as a “seasonal site.”
Performing repair work on such a site is not recommended for
numerous reasons; available parts, tools, space, weather conditions,
etc.
Any service repairs which require a service technician also require
the unit to be taken to a service facility, preferably your selling
dealer.
Warranty coverage does not include trip or service call costs for
such a trip. It is the owners responsibility to provide for such costs.
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