TM00358 Rev. A Chapter 6 - LRU Return To Vendor Procedure
L-3 WESCAM October 2007
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• Brokerage Information
7. Place all shipping paperwork in the following locations:
• Attach 1 copy set to the outside of the shipping container.
• Place 1 copy set inside the shipping container.
8. Fax 1 copy set of the shipping paperwork to L-3 Wescam Customer Service.
9. Ship the properly packaged LRU to the address listed on the RMA form.
10. Notify an L-3 Wescam Customer Service representative of the shipment details:
• Waybill number
• Tracking number
• Courier company’s name
• Date of shipment
11. Await confirmation from an L-3 Wescam Customer Service representative that the LRU has been received.
L-3 Wescam will complete an LRU failure assessment and contact customer with service options.
6.6.1 L-3 Wescam Customer Service Contact Information
For additional assistance or information, please contact an L-3 Wescam Customer Service representative:
L-3 Wescam
649 North Service Road
Burlington, Ontario
L7P 5B9 Canada
Phone
N.A. Toll Free: 1.888.593.7226 or 1.888.5-WESCAM
Long Distance: 1.905.633.4175
Email
support@wescam.com
Web
wescam.com
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