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Table 16. Alert Codes and Troubleshooting
Initial notication of critical alerts will pop up on the home screen and will be listed under notication menu. Minor and moderate alerts are found only under the
notication menu.
Alert
Code
Priority
Condition
Applicable
System
Component(s)
Actual Displayed
Alert Text
Component or System Operational State and Troubleshooting Tip
How to clear alert
code
421 Critical Smart Hub
W External Mis-wire
Fault
The W output terminal on the outdoor unit is not wired correctly. Voltage
sensed on W output terminal when Y1 out is deactivated.
Automatically clears
once voltage is not
sensed on output or
power is cycled.
594
Moderate /
Critical
Smart Hub
Pre-Coil Air temp
Sensor Problem
Pre-coil discharge air temperature sensor problem (dual-fuel mode only).
Advances from moderate to critical after ten (10) minutes.
Interlock relay energized, but input not sensed after three seconds.
No heating and cooling operations.
De-energize interlock relay and re-energized ve minutes later if demand
is still present.
Alarm clears ve
minutes after fault
clears.
610 Critical Thermostat
Low Room
Temperature
Detected
This alert will automatically notied the user that a low room temperature
condition exist. A notication is displayed on the HD Display and email
notication sent to homeowner and dealer.
The freeze alert protection parameter range is 30°F to 50°F (-1.11 to
10.0°C). Default is 40°F (4.44°C).
Notication is dependent on the thermostat having a active Wi-Fi
connection and the user account has been setup and includes a valid
email address.
Automatically clears
when condition is
resolved.
611 Critical Thermostat
High Room
Temperature
Detected
This alert will automatically notied the user that a high room temperature
condition exist. A notication is displayed on the HD Display and email
notication sent to homeowner and dealer.
The heat alert protection parameter range is 80°F to 100°F (26.67 to
37.78°C). Default is 90°F (32.22°C).
Notication is dependent on the thermostat having a active Wi-Fi
connection and the user account has been setup and includes a valid
email address.
Automatically clears
when condition is
resolved.
700 Critical
E30 HD
Display Unit or
Mag-Mount
Comfort Sensor
Temp Sensor
Problem
The temperature sensor in the HD Display is not working properly.
Run reset all under Dealer Control Center.
Try removing display from mag-mount and reattaching.
If issue persist, then replace either the E30 HD Display or Mag-Mount.
Automatically clears
when the system
detects that the issue
no longer exists.