507343-01
Page 44
Table 10. Alert Codes and Troubleshooting
Critical alerts are displayed on the Home screen, in the Home
owner alert button, and in the Installer alert button. Minor and
moderate alerts are found only in the Installer alert button.
Alert
Code
PRIORITY
CONDITION
APPLICABLE
SYSTEM
COMPONENTS
ALERT TEXT
COMPONENT OR SYSTEM OPERA
TIONAL STATE AND TROU
BLESHOOTING TIP
HOW TO CLEAR
ALERT CODE
32 Moderate
Thermostat, fur
nace, air handler
or outdoor unit
The applicable system compo
nent (device) is resetting itself.
This issue may occur during a
power outage or power fluctuation
in the system.
If persistent or if it coincides with
the system operations then pro
ceed with the following trou
bleshooting steps.
> Check the power connec
tions
> Check the amp draw at the
transformer (the transformer
maybe overloaded)
> Check 24VAC voltage at the
system component (device).
If the fault persists after checking
the connections, replace the unit's
control board.
This alert code is
cleared by pressing
the clear button on the
Installer Alerts Tab.
34 Critical
Thermostat
The thermostat does not know
the capacity (tonnage) of the in
door or outdoor unit.
The applicable system compo
nent is missing the programmed
unit capacity.
Go to applicable system compo
nent and program the unit capaci
ty manually (see the unit installa
tion instruction for programming
instructions).
Remove power to thermostat be
fore programming the unit control.
Once programming is complete,
reconnect thermostat wires and
reconfigure system.
Automatically clears
when the system de
tects that the issue no
longer exists.
36 Critical
Thermostat
The system has been heating
for at least 15 minutes without a
demand for heating.
Run the system in diagnostic
mode and verify that it matches
actual equipment operation.
Check for other alert codes that
may be preventing the system
from operating as expected.
Check all heating equipment to
determine cause of heating de
mand.
Recycle power.
Automatically clears
when the system de
tects that the issue no
longer exists.
37 Critical
Thermostat
The system has been cooling
for at least 15 minutes, without
a demand for cooling.
Run the system in diagnostic
mode and verify that it matches
actual equipment operation.
Check for other alert codes that
may be preventing the system
from operating as expected.
Check all cooling equipment to
determine cause of cooling de
mand.
Recycle power.
Automatically clears
when the system de
tects that the issue no
longer exists.
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