Lenovo ThinkPad Edge E320 - Chapter 10. Troubleshooting Computer Problems; Diagnosing Problems

Chapter10.Troubleshootingcomputerproblems
Thissectiontellswhattodoifyouhaveacomputerproblem.Itincludestroubleshootingchartswhichare
Troubleshootingprocedure,Troubleshooting,andContactingLenovo.
•“Diagnosingproblems”onpage119
•“Troubleshooting”onpage120
Diagnosingproblems
Ifyouexperienceproblemswithyourcomputer,usediagnosticsolutionsasastartingpointforsolvingthem.
Dependingonthepreinstalledoperatingsystemandthedatewhenyourcomputerwasmanufactured,
Lenovoprovidesoneofthefollowingdiagnosticsolutions:
•LenovoSolutionCenter:See“UsingtheLenovoSolutionCenterprogram”onpage119
.
•LenovoThinkVantageToolbox:See“UsingtheLenovoThinkVantageToolboxprogram”onpage119
.
•Web-baseddiagnosticsolutions:See“UsingtheLenovoSupportWebsite”onpage120.
UsingtheLenovoSolutionCenterprogram
Note:TheLenovoSolutionCenterprogramisavailableonlyonsomemodelsthatarepreinstalledwiththe
Windows7operatingsystem.IfyourWindows7modelisnotpreinstalledwiththeprogram,youcan
downloaditfromhttp://www.lenovo.com/support.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Whenyouaresettingupyourcomputer,theLenovoSolutionCenterprogrampromptsyoutocreaterecovery
media,whichyoucanusetorestoretheharddiskdrivetothefactorydefaultstate.Formoreinformation,
see“Creatingandusingrecoverymedia”onpage59
.
TostarttheLenovoSolutionCenterprograminWindows7,see“AccessingapplicationsinWindows7
andWindowsXP”onpage14.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.
UsingtheLenovoThinkVantageT oolboxprogram
TheLenovoThinkVantageToolboxprogramenablesyoutoviewsymptomsofcomputerproblemsandnd
solutionsforthem.Italsoincludesautomaticnoticationwhenactionisrequired,computingassistance,
advanceddiagnostics,anddiagnostichistory.
IftheLenovoThinkVantageToolboxprogramisavailableonyourcomputer,doeitherofthefollowingto
runtheprogram:
•ForWindow7:ClickStart➙ControlPanel➙SystemandSecurity➙Lenovo-SystemHealthy
andDiagnostics.
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