Lenovo ThinkPad Edge E320 - Chapter 11: Getting Support

Chapter11.Gettingsupport
ThereismoretoowningaThinkPadNotebookthanhavingapowerful,portablecomputer.Thischapter
offersinformationaboutwhentocommunicatewithLenovoandhowbesttodoit.
•“BeforeyoucontactLenovo”onpage145
•“Gettinghelpandservice”onpage146
•“Purchasingadditionalservices”onpage147
BeforeyoucontactLenovo
Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror
codes,runningdiagnosticprogramsorbyconsultingtheThinkPadWebsite.
Registeryourcomputer
RegisteryourThinkPadproductswithLenovo,goto:http://www.lenovo.com/register.Thiscanhelp
authoritiesreturnyourcomputertoyouifitislostorstolen.RegisteringyourcomputeralsoenablesLenovo
tonotifyyouaboutpossibletechnicalinformationandupgrades.
Formoreinformationaboutregisteringyourcomputer,referto“Registeringyourcomputer”onpage19.
Downloadsystemupdates
Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.
Todownloadupdatedsoftware,goto:http://www.lenovo.com/ThinkPadDrivers.Thenfollowtheinstructions
onthescreen.
Recordinformation
BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.
Recordproblemsymptomsanddetails
Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp
asquicklyaspossible.
•Whatistheproblem?Isitcontinuousorintermittent?
•Isthereanerrormessagethatappears?Whatistheerrorcode,ifany?
•Whatoperatingsystemareyouusing?Whichversion?
•Whichsoftwareapplicationswererunningatthetimeoftheproblem?
•Cantheproblembereproduced?Ifso,how?
Recordsysteminformation
Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.
•WhatisthenameofyourLenovoproduct?
•Whatisthemachinetype?
•Whatistheserialnumber?
©CopyrightLenovo2011
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