Action Yes No
Step 5
Check the ADF separator roller for improper installation, wear, and
damage.
Is the ADF roller properly installed and free of wear and damage?
Go to step 7. Go to step 6.
Step 6
Reinstall or replace the separator roller.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Check the ADF rollers for improper installation, wear, and damage.
Are the ADF rollers properly installed and free of wear and
damage?
Contact the next
level of support.
Go to step 8.
Step 8
Reinstall or replace the ADF roller. See
“ADF roller removal” on
page 289.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
User attendance messages (0–99.99)
User attendance messages
Error code Description Action
31.40 The toner cartridge is missing or unresponsive. See
“Unsupported or unresponsive toner
cartridge service check” on page 122.
31.60 The imaging unit is missing or unresponsive. See
“Unsupported or unresponsive imaging unit
service check” on page 124.
32.40 The toner cartridge is unsupported. See
“Unsupported or unresponsive toner
cartridge service check” on page 122.
32.60 The imaging unit is unsupported. See
“Unsupported or unresponsive imaging unit
service check” on page 124.
41.40 The imaging unit and toner cartridge are
mismatched or incompatible.
See
“Mismatched supplies error service check”
on page 125.
42.xx The toner cartridge is incompatible due to printer
region mismatch.
43.40 A toner cartridge shutter error was detected.
44.40 The toner cartridge and printer are mismatched.
44.60 The imaging unit and printer are mismatched.
7017-2xx, -4xx, -6xx
Diagnostics and troubleshooting
121
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