Action Yes No
Step 3
a Reseat the sensor cable on the controller board.
b Check the sensor and its actuator for damage.
Are the sensor and its actuator free of damage?
Contact the next
level of support.
Go to step 4.
Step 4
Replace the sensor.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
230 paper jams
230 paper jam messages
Error code Description Action
230.03 Paper fed from the MPF never reached the sensor
(duplex).
See
“Sensor (duplex) jam at leading edge
service check” on page 98.
230.05 Paper fed from the MPF never cleared the sensor
(duplex).
See
“Sensor (duplex) jam at trailing edge service
check” on page 99.
230.13 Paper fed from tray 1 never reached the sensor
(duplex).
See
“Sensor (duplex) jam at leading edge
service check” on page 98.
230.15 Paper fed from tray 1 never cleared the sensor
(duplex).
See
“Sensor (duplex) jam at trailing edge service
check” on page 99.
230.23 Paper fed from tray 2 never reached the sensor
(duplex).
See
“Sensor (duplex) jam at leading edge
service check” on page 98.
230.25 Paper fed from tray 2 never cleared the sensor
(duplex).
See
“Sensor (duplex) jam at trailing edge service
check” on page 99.
230.33 Paper fed from tray 3 never reached the sensor
(duplex).
See
“Sensor (duplex) jam at leading edge
service check” on page 98.
230.35 Paper fed from tray 3 never cleared the sensor
(duplex).
See
“Sensor (duplex) jam at trailing edge service
check” on page 99.
230.43 Paper fed from tray 4 never reached the sensor
(duplex).
See
“Sensor (duplex) jam at leading edge
service check” on page 98.
230.45 Paper fed from tray 4 never cleared the sensor
(duplex).
See
“Sensor (duplex) jam at trailing edge service
check” on page 99.
230.91 Paper remains detected at the sensor (duplex)
after the printer is turned on.
See
“Sensor (duplex) static jam service check”
on page 100.
7017-2xx, -4xx, -6xx
Diagnostics and troubleshooting
97
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