Table of contents
Product information......................................................................................2
Edition notice.................................................................................................2
Notices, conventions, and safety information......................................... 11
Laser notice...........................................................................................................................................................11
Conventions.........................................................................................................................................................14
Safety information.............................................................................................................................................. 15
General caution statements........................................................................................................................... 20
Change history.............................................................................................21
Change history....................................................................................................................................................21
General information................................................................................... 23
Printer model configurations..........................................................................................................................23
Finding the serial number............................................................................................................................... 24
Supported paper sizes, types, and weights...............................................................................................24
Supported paper sizes............................................................................................................................................... 24
Supported paper types.............................................................................................................................................. 26
Supported paper weights ......................................................................................................................................... 27
Tools required for service................................................................................................................................27
Diagnostics and troubleshooting............................................................. 29
Troubleshooting overview.............................................................................................................................. 29
Performing the initial troubleshooting check.......................................................................................................29
Using Safe Mode .........................................................................................................................................................29
Fixing print quality issues................................................................................................................................30
Initial print quality check............................................................................................................................................. 31
Gray background or toner fog check...................................................................................................................... 31
Blank pages check...................................................................................................................................................... 34
Print is too dark check................................................................................................................................................ 40
Print is too light check................................................................................................................................................ 42
Paper curl check.......................................................................................................................................................... 45
Folded or wrinkled paper check ............................................................................................................................. 46
Solid black pages check.............................................................................................................................................47
Repeating defects check...........................................................................................................................................50
Skewed print check ..................................................................................................................................................... 51
Streaked vertical lines appear on prints check................................................................................................... 53
7017-2xx, -4xx, -6xx
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