Photoconductor measurement error service check
Action Yes No
Step 1
a Check the imaging unit contacts for contamination.
b Check the imaging unit for leaks and damage.
Are the imaging unit and its contacts free of contamination and
damage?
Go to step 3. Go to step 2.
Step 2
Clean or replace the imaging unit.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
a Check the imaging unit smart chip contacts for contamination.
b Check if the contacts are bent or damaged.
Are the contacts free of contamination and damage?
Go to step 5. Go to step 4.
Step 4
Clean or repair the smart chip contact.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Remove the right cover. See “Right cover removal” on
page 223.
b Reseat the smart chip contact cable on the controller board.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Check whether the imaging unit installed is genuine.
Is the imaging unit a genuine and supported Lexmark unit?
Go to step 8. Go to step 7.
Step 7
Install a genuine and supported Lexmark imaging unit.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
a Check the imaging unit contacts for contamination.
b Check the toner delivery mechanism for damage.
c Check the photoconductor drum for scratches and damage.
Are the imaging unit and its contacts free of contamination and
damage?
Contact the next
level of support.
Go to step 9.
7017-2xx, -4xx, -6xx
Diagnostics and troubleshooting
137
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