Error code Description Action
242.33 Pick received but detected a tray pulled. Go to
“Option tray jam service check” on
page 100.
242.41 Motor 1 (Pick/Lift) Elevator motor stalled. Go to
“Option tray jam service check” on
page 100.
242.42 Motor 1 (Pick/Lift) Elevator motor PWM overflow
error (underspeed). Motor underspeed (max
PWM and motor underspeed, typical accordion
jam).
Go to
“Option tray jam service check” on
page 100.
242.43 Motor 1 (Pick/Lift) motor ramp (end ramp - did not
reach speed, typical pack feed paper jam).
Go to
“Option tray jam service check” on
page 100.
242.44 Motor 2 (Separator/Passthru) motor stalled. Go to
“Option tray jam service check” on
page 100.
242.45 Motor 2 (Separator/Passthru) motor PWM
overflow error (underspeed). Motor underspeed
(max PWM and motor underspeed, typical
accordion jam).
Go to
“Option tray jam service check” on
page 100.
242.46 Motor 2 (Separator/Passthru) motor ramp (end
ramp - did not reach speed, typical pack feed
paper jam).
Go to
“Option tray jam service check” on
page 100.
242.47 Motor 3 motor stalled. Go to
“Option tray jam service check” on
page 100.
242.48 Motor 3 motor PWM overflow error (underspeed).
Motor underspeed (max PWM and motor
underspeed, typical accordion jam).
Go to
“Option tray jam service check” on
page 100.
242.49 Motor 3 motor ramp (end ramp - did not reach
speed, typical pack feed paper jam).
Go to
“Option tray jam service check” on
page 100.
Option tray jam service check
Action Yes No
Step 1
Restart the printer.
Does it fail to complete the POST sequence and display a 242.01
error?
Replace the option
tray.
Go to step 2.
Step 2
a POR into the Diagnostics menu and perform a feed test:
Diagnostics Menu > Input Tray Tests > Feed Test > Select an
option tray > Continuous
b Cancel the test after five pages.
Does the printer successfully feed the five pages into the output
bin?
The problem is
solved.
Go to step 3.
4514-330
Diagnostics and troubleshooting
100
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