Troubleshooting
217
Irregularities
The paper has absorbed
moisture due to high humidity.
Load paper from a fresh package in
the paper tray.
See “Storing supplies” on page 147,
and refer to the
User’s Reference
for
information on storing paper.
You are using media that does
not meet the printer
specifications.
• Use recommended paper and other
media.
• Avoid textured paper with rough
finishes.
The transfer roller is worn or
defective.
Replace the transfer roller.
Refer to the
User’s Reference
or the
documentation that ships with the new
transfer roller for detailed instructions.
The fuser is worn or defective. Replace the fuser.
Refer to the
User’s Reference
or the
documentation that ships with the new
fuser for detailed instructions.
White or black line
The photoconductor cartridge
is defective.
Replace the photoconductor cartridge.
Refer to the
User’s Reference
or the
documentation that ships with the new
photoconductor cartridge for detailed
instructions.
Print quality problems (continued)
Symptom Cause Solution
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