Troubleshooting
233
Mailbox problems
Use the following table to find solutions to problems you are experiencing with the mailbox
option.
Mailbox problems
Symptom Cause Solution
Paper frequently jams
in the mailbox.
The mailbox and the printer are
misaligned.
Align the mailbox with the printer.
Refer to the
User’s Reference
for
detailed instructions on aligning the
mailbox option.
The mailbox cables are not
connected properly.
Check the cable connections. Refer
to the
Setup Guide
for instructions
on connecting the mailbox to the
printer.
The transport unit is not
correctly installed.
If the
280 Paper Jam / Open Cover H
message recurs, verify that you have
properly installed the transport unit
on top of the printer. The gears must
be completely engaged for paper to
travel successfully from the printer to
the mailbox.
Refer to the
Setup Guide
for detailed
installation instructions.
You cannot clear the
280 Paper Jam / Open
Cover H
message.
The transport unit is not
properly installed.
Verify that you have properly
installed the transport unit on top of
the printer.
Refer to the
Setup Guide
for detailed
installation instructions.
The transport unit falls
from the top of the
printer when you pull
away the mailbox.
The guide rail attaching the
mailbox to the printer is not
properly installed.
Reinstall the guide rail. When
properly installed, the guide rail
prevents you from pulling the
mailbox too far away from the
printer.
Refer to the
Setup Guide
for detailed
installation instructions.
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