Troubleshooting
222
Other printing problems
Use the following table to find solutions to other printing problems you are experiencing.
Universal size paper
repeatedly jams when
sent to bin 2 of the
finisher.
Sending Universal size paper to
bin 2 of the finisher is not
recommended.
Send all jobs printed on Universal
size paper to bin 1 of the finisher.
The
Paper Jam
message remains after
you remove the
jammed paper.
You have not cleared the entire
paper path.
Clear paper from the entire paper
path, and then press
Go
.
Refer to the
User’s Reference
for
detailed instructions on clearing
paper jams.
The page that jammed
does not reprint after
you clear the jam.
Jam Recovery in the Setup
Menu is set to Off.
Set Jam Recovery to Auto or On.
Other printing problems
Symptom Cause Solution
The operator panel
display is blank or only
displays diamonds.
The printer’s self test failed. Turn the printer off, wait about 10
seconds, and turn the printer back
on.
Performing Self Test
appears on the
operator panel display. When the
test is completed, the
Ready
message is displayed.
If the messages do not appear, turn
the printer off and call for service.
Paper feed problems
Symptom Cause Solution
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